Description

The customer reported that they observed fatal error on the QFX10K device along with log/messages below:

fpc0 toe_interrupt_errors:453 PE TOE chip 66 Memory Error Thread 1, Addr 0x9c898
CMError: /fpc/0/pfe/0/cm/0/TOE-PE-4:0:2/4/TOE_ERR_MEM_READ_ERR[12] (0x13002), scope: pfe, category: processing, severity: fatal, module: TOE-PE-4:0:2, type: PE_TOE Memory Read Fatal error
fpc0 Performing action reset-fru for error /fpc/0/pfe/0/cm/0/TOE-PE-4:0:2/4/TOE_ERR_MEM_READ_ERR[12] (0x13002) in module: TOE-PE-4:0:2 with scope: pfe category: processing level: fatal
fpc0 Cmerror Op Set: TOE-PE-4:0:2::FATAL ERROR!! from TOE PE.4.0.2 : SetErr - PE TOE chip 66 Memory Error Thread 1, Addr 0x9c898 (URI: /fpc/0/pfe/0/cm/0/TOE-PE-4:0:2/4/TOE_ERR_MEM_READ_ERR[12])
fpc0 fpc0 dcpfe: toe_interrupt_errors:453 PE TOE chip 66 Memory Error Thread 1, Addr 0x9c898
pc0 fpc0 dcpfe: CMError: /fpc/0/pfe/0/cm/0/TOE-PE-4:0:2/4/TOE_ERR_MEM_READ_ERR[12] (0x13002), scope: pfe, category: processing, severity: fatal, module: TOE-PE-4:0:2, type: PE_TOE Memory Read Fatal error
fpc0 fpc0 dcpfe: Performing action reset-fru for error /fpc/0/pfe/0/cm/0/TOE-PE-4:0:2/4/TOE_ERR_MEM_READ_ERR[12] (0x13002) in module: TOE-PE-4:0:2 with scope: pfe category: processing level: fatal
pc0 fpc0 dcpfe: Cmerror Op Set: TOE-PE-4:0:2::FATAL ERROR!! from TOE PE.4.0.2 : SetErr - PE TOE chip 66 Memory Error Thread 1, Addr 0x9c898#012 (URI: /fpc/0/pfe/0/cm/0/TOE-PE-4:0:2/4/TOE_ERR_MEM_READ_ERR[12])

 

Solution

PE_TOE Memory Read Fatal error (TOE_ERR_MEM_READ_ERR[12] (0x13002)) is transient hardware issue, a memory error in TOE for PE chip. Please proceed to restart the affected FPC to clear the errors.

If the error logs do not clear then please open a case with JTAC for further investigation.

Modification History

2024-07-03 : Article Created