The article provides steps to recover the device when device boots up in Amnesiac mode and the user is unable to run any commands or configure the device

1. The device will boot up in Amnesiac state.

2. show commands not working.

user> sho

    ^

unknown command.

3. Unable to get into shell mode.

user> start sh

       ^

syntax error, expecting <command>.

4. Only few commands available under "request" hierarchy and there is no way we can restart the system from the CLI

user> request ?

Possible completions:

 access-security   Request access security feature

 auto-configuration  Request auto-configuration action

 chassis       Perform chassis-specific operations

 dhcp         Perform DHCP operations

 dhcpv6        Perform DHCPv6 operations

 interface      Perform interface operations

 ipsec        Perform IP Security operations

 jdaf         Request JDAF operation

 lacp         Request LACP actions

 network-access    Request network-access related information

 protection-group   Request protection group related operations

 restart       Restart

 session       Connect to line card

We can try below steps to resolve the issue.

1. Try to power drain the device and check if device boots up in normal mode.
2. Try to login to device with username "root" and press enter without any password. Check if device is loaded with factory default settings.
3. It could be possible that the image or the device is corrupted. We might try to do a format install on the device using a USB.
4. If none of the steps help, then RMA the device

2024-06-24 - Initial Publication
​​​​​​​2024-07-29 - Visibility Modified