PPPoE connection not working (new configuration on SSR)

Command:

show device-interface name pppoe-new

With output similar to:

Error:

PPPoE State:

connection-status:ppp6 does not exist

failure:

last-failure-time:Fri Jun 7 20:03:01 2024

next-retry-time:Fri Jun 7 20:03:11 2024

pppd-exit-code:1

pppd-exit-reason:An immediately fatal error of some kind occurred, such as an essential system call failing, or running out of virtual memory.

Error
"pppd-exit-reason:An immediately fatal error of some kind occurred, such as an essential system call failing, or running out of virtual memory."
may be seen when there is any sort of PPPoE misconfiguration.

(seen with SSR version 6.1.4)

Check journalctl logs for details

From root or t128 user

journalctl --since "10 min ago"

Possible errors

"CHAP authentication failed"

May be caused due to connection using PAP Authentication, and the connection state is miss-matched.

Contact JTAC for assistance with any other errors