Description

This article explains why SD Cloud encounters a timeout when performing ISSU on SRX cluster devices and provides guidance for troubleshooting.

Symptoms

  • SD Cloud deploy or ISSU jobs fail with a timeout error.

  • The device does not respond within the expected job context deadline.

Solution

For SD cloud managed devices Junos image upgrade workflow follow SD Cloud user guide

  • SD Cloud requires a response from the device during ISSU operations.

  • If the device does not respond within approximately 180 minutes (job context deadline), the deploy or ISSU job will fail with a timeout.

  • When no response is received, the issue must be investigated on the device side to identify the root cause.

  • For more details, refer to KB81113 [juniper.net]

  • On SRX1500 and higher platforms, SD Cloud uses the ISSU upgrade option in the backend for cluster devices.

Modification History

2024-06-10 : Article Created