On PTX devices we may encounter the following error messages on their system:
2 alarms currently activeAlarm time Class Description2024-03-14 21:36:22 PDT Major PDU 0 PSM 2 Input Failed2024-03-14 21:36:58 PDT Minor Zone 0 N+2 Power redundancy missing
root> show chassis alarms 2 alarms currently active Alarm time Class Description 2024-03-14 21:36:22 PDT Major PDU 0 PSM 2 Input Failed 2024-03-14 21:36:58 PDT Minor Zone 0 N+2 Power redundancy missing > show chassis power detail | no-more Chassis Power Input(V) Used(W) PSM 2 Capacity: 0 W (maximum 0 W) > show chassis environment | no-more Class Item Status Measurement Power PDU 0 OK PDU 0 PSM 2 Check Logs: hwdre: HWD_ALARM_SET_NOTICE: ReportFault: Fault(Location: /Chassis[0]/Psm[2] Device: psm2 Error: psm_in_unit_off_fail) reported hwdre: EMF_EVO_ALARM_SET: Alarm set: PSM color=red, class=CHASSIS, reason=PDU 0 PSM 2 Input Failed hwdre: HWD_FRU_SNMP_TRAP_NOTICE: SNMP trap generated: jnxPowerSupplyInputFailure for /Chassis[0]/Psm[2] hwdre: HWD_FRU_SNMP_TRAP_NOTICE: SNMP trap generated: jnxFruPowerOff for /Chassis[0]/Psm[2] hwdre: HWD_PSM_MCU_STATUS_DUMP: PSM[2] MCU status dump:- status_word_upper = 0x28, status_word_lower = 0x48, status_vout = 0x0, status_iout = 0x0, status_input = 0x18, status_temp = 0x0, status_cml = 0x0, status_fan = 0x0 hwdre: HWD_PSM_DEBUG_DUMP: PSM[2] debug information:- Input voltage: 0.000000V, Input current: 0.000000Amp, Input power: 0.000000W, Output voltage: 0.000000V, Output current: 0.000000Amp, Output power: 0.000000W, Inlet Temperature: 25.000000C, Full Bridge hot spot: 17.000000C, PFC hot spot: 26.000000C, Fan speed 1: 0.000000rpm hwdre: HWD_ALARM_SET_NOTICE: ReportFault: Fault(Location: /Chassis[0]/Psm[2] Device: psm2 Error: psm_other_failure) reported hwdre: HWD_PSM_MCU_STATUS_DUMP: PSM[2] MCU status dump:- status_word_upper = 0x28, status_word_lower = 0x48, status_vout = 0x0, status_iout = 0x0, status_input = 0x18, status_temp = 0x0, status_cml = 0x0, status_fan = 0x0 hwdre: HWD_PSM_DEBUG_DUMP: PSM[2] debug information:- Input voltage: 0.000000V, Input current: 0.000000Amp, Input power: 0.000000W, Output voltage: 0.000000V, Output current: 0.000000Amp, Output power: 0.000000W, Inlet Temperature: 25.000000C, Full Bridge hot spot: 17.000000C, PFC hot spot: 26.000000C, Fan speed 1: 0.000000rpm
These errors indicate issues related to power supply and redundancy in the system. Understanding and resolving these errors is crucial for maintaining system reliability.Possible Causes:1. Power Supply Malfunction: The power supply unit (PSU) associated with PDU 0 PSM 2 may have encountered a failure or malfunction.2. Power Distribution Unit (PDU) Issues: There may be issues with the power distribution unit (PDU) supplying power to the affected components.3. Cable connected: There may be an issue with the cable attached.4. Environmental Factors: Environmental conditions such as temperature or humidity may be impacting the performance of power-related components.Troubleshooting Steps:1. Verify Power Connections: Ensure that all power connections, including those from the PDU to the PSUs, are secure and properly connected.2. Check Power Supply Health: Monitor the health status of the power supply units, particularly PDU 0 PSM 2, to identify any failures or anomalies.3. Cable Check: Test with a different power feed and cable to isolate any potential issues.4. Reseating the PSU: If the problem persists after testing with different power feeds and cables, attempt to reseat the PSU.5. Swapping the PSU: If the issue persists even after reseating the PSU, try swapping the PSU to determine if the problem lies with the PSU or the slot.6. Inspect PDU Functionality: Evaluate the functionality of the power distribution unit (PDU) supplying power to Zone 0 to determine if there are any issues affecting power delivery.7. Monitor Environmental Conditions: Monitor environmental conditions within the data center or server room to identify any factors that may be contributing to power-related issues on the other devices.