Description

This article describe about syslog message XQSS_CMERROR_PR_INT_REG_FEOP_DRY.

 

Symptoms

Syslog message  XQSS_CMERROR_PR_INT_REG_FEOP_DRY reports a software issue in the ZTCHIP when the internal queue is empty, but still requests processing. 

 

Mar 6 21:27:22 MX960-re0 : %PFE-3: fpc3 MQSS(0): WO: Packet Error - Error Packets 5, Connection 10Mar 6 21:27:22 MX960-re0 : %PFE-3: fpc3 ZT[0:0]: MCIF Rx: Checksum error detected on WO response - Chunk Address 0x1107c73Mar 6 21:27:26 MX960-re0 : %PFE-3: fpc3 MQSS(0): WO: Packet Error - Error Packets 1, Connection 41Mar 6 21:27:26 MX960-re0 : %PFE-3: fpc3 ZT[0:0]: MCIF Rx: Checksum error detected on WO response - Chunk Address 0x1107c73

Mar 6 21:27:49 MX960-re0 bbesmgd: %USER-4-SMD_RSMON_RTT_EXCEEDED: RTT exceeded threshold for FPC 3, throttle_phase_count 1

Mar 6 21:27:50 MX960-re0 : %PFE-3: fpc3 platform_zt_module_get_state_ack_cb: module id:27 action 2 error-code 230067 ack 0 timed out

Mar 6 21:27:50 MX960-re0 : %PFE-5: fpc3 Performing action cmalarm for error /fpc/3/pfe/0/cm/0/XQSS(0)/0/XQSS_CMERROR_DSTAT_INT_REG_DROP0_QDEPTH_UNDRN (0x230067) in module: XQSS(0) with scope: pfe category: functional level: major, oc_category: unknown oc_category

Mar 6 21:27:50 MX960-re0 : %PFE-5: fpc3 Performing action log for error /fpc/3/pfe/0/cm/0/XQSS(0)/0/XQSS_CMERROR_SCHED_QL4_INT_REG_DQU_QSUM_UDR (0x230063) in module: XQSS(0) with scope: pfe category: functional level: major, oc_category: unknown oc_category

Mar 6 21:27:50 MX960-re0 : %PFE-5: fpc3 Performing action get-state for error /fpc/3/pfe/0/cm/0/XQSS(0)/0/XQSS_CMERROR_SCHED_QL4_INT_REG_DQU_QSUM_UDR (0x230063) in module: XQSS(0) with scope: pfe category: functional level: major, oc_category: unknown oc_category

Mar 6 21:27:50 MX960-re0 : %PFE-5: fpc3 Performing action cmalarm for error /fpc/3/pfe/0/cm/0/XQSS(0)/0/XQSS_CMERROR_SCHED_QL4_INT_REG_DQU_QSUM_UDR (0x230063) in module: XQSS(0) with scope: pfe category: functional level: major, oc_category: unknown oc_category

Mar 6 21:27:50 MX960-re0 : %PFE-5: fpc3 CMError: /fpc/3/pfe/0/cm/0/XQSS(0)/0/XQSS_CMERROR_PR_INT_REG_FEOP_LT_DQS_QC (0x23012f), scope: pfe, category: functional, severity: major, module: XQSS(0), type: XQSS FEOP LT DQS QC, oc_category: unknown oc_category

Mar 6 21:27:50 MX960-re0 : %PFE-5: fpc3 CMError: /fpc/3/pfe/0/cm/0/XQSS(0)/0/XQSS_CMERROR_CPQW_ERR_INT_FSET_FAST_DEQ_DRY_ERR (0x2300e1), scope: pfe, category: functional, severity: major, module: XQSS(0), type: XQSS CPQW FAST DEQ DRY, oc_category: unknown oc_category

Mar 6 21:27:50 MX960-re0 : %PFE-5: fpc3 Performing action log for error /fpc/3/pfe/0/cm/0/XQSS(0)/0/XQSS_CMERROR_CPQW_ERR_INT_FSET_FAST_DEQ_DRY_ERR (0x2300e1) in module: XQSS(0) with scope: pfe category: functional level: major, oc_category: unknown oc_category

 

 Indications:

  • Usually, this error is a chain reaction to an original/underlying issue, so always check the preceding logs
  • Ideally, this error will not cause any traffic impact or permanent PFE forwarding impact as it is internally corrected
  • A log will be registered to notify the condition 

 

 

Solution

This is due to a transient software issue in the ZTCHIP. The ZTCHIP software state is usually reset internally to correct this condition. 

Perform these steps to determine the cause and resolve the problem (if any). Continue through each step until the problem is resolved.

  • Collect the show command output

Capture the output to a file (in case you have to open a technical support case). To do this, configure each SSH client/terminal emulator to log your session.

show log messages

show log chassisd

start shell network pfe <fpc#.0>

show nvram

show syslog messages

show cmerror modules brief ---> check for XQSS id [In current example error is in "XQSS(0)"] 

 

For instance:

FMPC3(MX960-re0 vty)# sh cmerror module brief  

-------------------------------------------------------------------------

Module Name       Active Errors PFE   Callback  ModuleData

                     Specific Function       

-------------------------------------------------------------------------

17    XQSS(0)     0       Yes   0x149140800 0x3750258664

show cmerror module <id> ---> replace id with XQSS module id

 

 

Tip: When looking at an event in the logs, it is important to focus on the first error message in a collection of syslog messages. The first error message is usually the cause of all the follow-on error messages. The follow-on collateral damage error messages can be ignored. 

Modification History

2024-05-01 : Article Created