Description

While login to the JSC, client are not able to see the fields related to the client machine (android) when JSC version is below 24.1.5.30.
The fields regarding the client that connects to the JSC is reflecting as "null".

 

Symptoms

 

 

Solution

- Starting JSC 24.1.5.30, we can see the fields regarding the deviceID and operating system on the JSC logs on the SRX (syslog logs), when a user/client connects to it.

In the logs on the SRX, for REMOTE_ACCESS_VPN_AUTH_FAIL or REMOTE_ACCESS_VPN_AUTH_OK, the deviceID and operatingSystem will be extracted and displayed in the logs.

Modification History

2024-04-24 : Article Created