This article describes the issue of not being able to login with a remote user

A few probable causes for this issue are as follows:

.Missed to specify the remote profile in Junos Space

.Wrongly defined attribute on the server itself.

If the remote user login displays no roles assigned for the user as shared in the below screenshot.   



You shall follow the below steps to resolve the issue:

1. Please make sure to verify the authentication server test connection is successful.

2. Navigate to NMP >> Role Based Access Control >> Remote profile 

3. Specify the attribute that is defined on your server end and give access as shown in the screenshot

4. Click on Finish

5. When the remote user is logged in for the first time, a remote user will be created automatically in Space with the user type "Remote"

Please contact JTAC support for further assistance in case the issue persists.