Description

This article provides a work-around for correcting the error condition.

Symptoms

Patch upgrade/test will fail and below error can be seen under patches.log

File location: 
/var/log/setup-2020.7.5.x.x.x.x.x/patches.log

Patches.log

Apr 8 17:42:20 2024: Check for multiple SFS files mounted on same mount point
Apr 8 17:42:20 2024: Checks to see if multiple SFS files are mounted on the same mount point
Apr 8 17:42:20 2024:   [FAILURE]  
Apr 8 17:42:20 2024:     More than one SFS file is mounted in the same location: /media/updates
Apr 8 17:42:20 2024:    [REMEDIATION]  
Apr 8 17:42:20 2024:     Unmount all SFS files by running the following command repeatedly until
Apr 8 17:42:20 2024:     it fails: umount /media/updates then remount the correct SFS and
Apr 8 17:42:20 2024:     re-run the installer
Apr 8 17:42:20 2024: 
Apr 8 17:42:20 2024: [SUMMARY] 7 successful checkups
Apr 8 17:42:20 2024: [SUMMARY] 1 failed checkup
Apr 8 17:42:20 2024: [SUMMARY] 0 invalid files
Apr 8 17:42:20 2024: [SUMMARY] 15 skipped files

Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[ERROR](testmode) Cliniq checkup with mode patch has found errors.
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) Completed cliniq in patch mode.
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) ********************************************************************************
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[ERROR](testmode) Cliniq has detected unresolved patch-sensitive issues. You must resolve these issues before continuing.
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) ********************************************************************************
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) setting for hostId='53' retcode='1', hostName='console-lab' isTest=1 
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) patchStatusCode=6
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) Set hostId=53 status to 'Patch Test Failed'; status=6. 
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024: [INFO](testmode) Set console-lab status to 'Patch Test Failed'
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) setting patch test failed
Apr 8 17:42:20 2024: Apr 8 17:42:20 2024:[DEBUG](testmode) report='console-lab : patch test failed.

Solution

Follow the action plan below to resolve the reported issue.

 

  1. Check to ensure the SFS file that is mounted to /media/updates is the expected version.
  2. Check to see whether older SFS files from previous patch upgrades are still mounted or have stale mount points. You can check this with the following commands:
    # df -hT
    # mount | grep media
  3. Run the following command as many times as needed until it reports back that nothing is mounted on /media/updates:
  4. # umount /media/updates
  5. Mount the correct SFS file version to be used for the patch upgrade, as instructed by the version's release notes.

Modification History

2024-04-09 : Article Published