When the Test Agent management or external interface loses connectivity, the impact on running monitors is not immediately reflected. There is an observed delay of up to one hour before monitors detect the connection failure and record ES (Errored Seconds).
TA management or external interface is physically down.
Monitoring dashboard continues to display ES as zero.
A delay of approximately one hour is observed before monitor data reflects the connection failure.
Behavior Explanation:
A management interface outage on a Test Agent is not reported as ES by design.
Test Agents continue running and collecting measurements even if connectivity to the Paragon Active Assurance server is temporarily lost.
Measurement data is cached locally on the Test Agent for up to one hour and uploaded once connectivity is restored.
If the management connection remains down for more than one hour, all measurements from the time of disconnection onward are lost.
For distributed or automated tests, the test will stop if a Test Agent becomes unavailable during execution.
Monitoring and Verification Options
If notification of Test Agent management connectivity is required, use one of the following methods:
Additional Information
Refer to the Test Agent FAQ for more details:https://app.netrounds.com/static/2.20.3/support/testagents/tech-info/ta-faq.html