Description

Users see the message "No Data Available" for Application Visibility under Security Director > Monitor > Applications.

Symptoms

AppTrack Events can be seen under "Security Director > Monitor > Events & Logs > Apptrack" in the same time span selected for Application Visibility.

SRX device has Apptrack configuration and It is sending this event logs to Security Director insights.

Solution

The issue could be seen if the Application Visibility polling is disabled. To resolve, deselect the check box option for "Stop Polling":

  1. Network Management Platform > Administration > Applications 
  2. Select "Application Visibility"
  3. Right click on Actions menu
  4. Modify Application Settings > AppVisibility > Configurations 
  5. Deselect the Stop Polling check box.

 

Modification History

2024-03-29 : Article Created