Description

When attempting to access any of the tabs on the JSA console's UI, the page gets stuck loading and a pop-up alert appears indicating that the EPS license cannot be assigned. 

Environment: JSA 7.5 UP6

Symptoms

When trying to access any of the tabs on the JSA console's UI,  it just stays loading and throws an pop up alert about not being able to allocate EPS license.

Error message:

GET EPS FPM allocation failed.

Failed to get EPS FPM allocation values. Please see logs for more details.

 

This issue could be related to a corrupted Tomcat cache

Solution

  1. Clear browser cache
  2. Clear the Tomcat cache
    For instructions, see: How to clear the Tomcat cache

Once the services restart, the Tomcat cache is rebuilt and any cache-related UI issues should be resolved. 

 

If the issue persists after completing the above steps, please contact JTAC support for further assistance. 

Modification History

2024-03-19 : Article Created