Description

On QFX10002/PTX1000 devices PEM might fail with an alarm generated for "EEPROM read failed".  This KB explains the steps to troubleshoot this alarm.

Symptoms

The below alarm will be seen on the device QFX10002:-
 

user@Device> show chassis alarms
Alarm time Class Description
2023-12-15 02:37:32 UTC Major PEM 4 EEPROM read failed

On PTX1000

user@Device> show chassis alarms
Alarm time Class Description
2024-03-21 21:43:33 FPC0: PEM 3 EEPROM read failed

alarmd[5855]: Alarm set: PS SFXPC color=RED, class=CHASSIS, reason=FPC0: PEM 3 EEPROM read failed
craftd[5856]: Receive FX craftd set alarm message: color: 1 class: 100 object: 75 slot: 3 silent: 0 short_reason=PEM 3 EEPROM failur long_reason=FPC0: PEM 3 EEPROM read failed id=486540107 reason=486539264
craftd[5856]: Major alarm set, FPC0: PEM 3 EEPROM read failed

 
Rarely a Power trip may occur in the connected External power source.

Solution

Please follow the below steps to troubleshoot this issue:-
 

Step-1:-  Reseat the affected and check if the alarm clears.
 
Step 2:- Please swap the affected PEM with the working one and check if the alarm moves to another slot or stays in the same slot. This can help narrow down whether the issue is on PEM or chassis.
 
Step 3:- If the alarm stays on the same slot even after swapping the affected PEM with the working one then Power cycle the device to clear all transient hardware issues on the chassis which might have caused this alarm. If the issue continues even after the Power cycle then please contact JTAC for more help.
 
Step-4:- If the Alarm moves to another slot after swapping then the issue is with PEM and it needs to be replaced. Please contact JTAC to process an RMA for the PEM.

Modification History

2024-03-07: Article Created
2024-03-22- Updated with PTX in the headline and added the symptoms as alarm is seen on PTX1000.