Discover solutions for resolving periodic unresponsiveness issues encountered with SRX 1500 devices.

Sudden Unresponsiveness:

• SRX devices experience sudden unresponsiveness, necessitating a reimage to restore functionality from this state.

Booting Errors:

• During booting or system startup, users may encounter specific errors or anomalies, indicating potential underlying issues contributing to the device's recurring unresponsiveness.
• The following errors are observed:

error: no suitable video mode found.

i8042: No controller found

ata6: COMRESET failed (errno=-16)

ata6: COMRESET failed (errno=-16)

ata6: COMRESET failed (errno=-16)

ata6: COMRESET failed (errno=-16)

Error: Driver 'ingot_fpga_uio' is already registered, aborting..

This suggests an corruption os the ata6 internal storage.

Recover SRX1500 using Install-Media (reimage):

• Use the following KB to reimage the SRX: [SRX1500] How to install SRX1500 from USB using an install-media image

Recurring Unresponsiveness:

• If despite reimage attempts, the SRX device continues to become unresponsive after a period, recurring with the same symptoms observed previously, it is indicative of a deeper underlying problem. In such cases, an RMA process is necessary to address the hardware or software fault causing the persistent unresponsiveness.

[SRX1500] How to install SRX1500 from USB using an install-media image