This article serves as a comprehensive resource, offering insights and solutions for resolving the "Failed to export the device certificate" error encountered during the process of exporting the Certificate Signing Request (CSR) from JWEB.

The following error may seen when attempting to download the Certificate Signing Request (CSR) from JWEB using a user account other than the root user.

This is an expected behaviour as root user is required to download/export the certificate from JWEB.

Two options to download/export the certificate from JWEB.

1. Under certificate management > Device certificates > Select certificate which you want to export > click on export > click on OK.
2. Operations > Files > Database files > Certs > common > certificate-request > select certificate and click on download.