Description

After enabling unified-services in version 22.4R1-S2.1 Subscriber Management is coming up in 32-bit mode.

Symptoms

LAB Replication done with version 22.4R1-S2.1

 

We loaded version 22.4R1-S2.1 in RE0.

 

lab@re0> show vmhost version invoke-on all-routing-engines | no-more 

Nov 22 19:42:20

re0:

--------------------------------------------------------------------------

Current root details,      Device sda, Label: jrootb_P, Partition: sda4

Current boot disk: Primary

Current root set: b

UEFI  Version: REH_P_MTR1_00.30.07

 

Primary Disk, Upgrade Time: Wed Nov 22 15:47:48 PST 2023

 

Version: set p

VMHost Version: 7.2670

VMHost Root: vmhost-x86_64-22.3R3-20230406_1215_builder

VMHost Core: vmhost-core-x86-64-22.3R3.8

kernel: 5.2.60-rt15-LTS19

Junos Disk: junos-install-mx-x86-64-22.3R3.8

 

Version: set b

VMHost Version: 7.2674

VMHost Root: vmhost-x86_64-22.4R1-S1-20230201_1649_builder

VMHost Core: vmhost-core-x86-64-22.4R1-S2.1

kernel: 5.2.60-rt15-LTS19

Junos Disk: junos-install-mx-x86-64-22.4R1-S2.1

 

lab@re0# set system services subscriber-management enable

 

lab@re0# commit check 

Nov 22 19:43:40

[edit system services subscriber-management]

 'enable'

  warning: Chassis configuration for subscriber-management has been changed. A system reboot is mandatory. Please reboot the system NOW. Continuing without a reboot might result in unexpected system behavior.

configuration check succeeds

 

lab@re0> request system enable unified-services 

Nov 22 20:16:45

Before enabling unified services, please move to baseline configuration.

Are above conditions satisfied ? [yes,no] (no) yes 

Nov 22 20:16:50

 

Verified junos-unified-services signed by PackageProductionECP256_2023 method ECDSA256+SHA256

NOTICE: 'pending' set will be activated at next reboot...

Verified junos-unified-services-x86-32-20230322 signed by PackageProductionECP256_2023 method ECDSA256+SHA256

Unified-Services upgrade staged. Please reboot with 'request system reboot' command to complete the upgrade

 

lab@re0> request vmhost reboot  

Nov 22 20:17:42

Reboot the vmhost ? [yes,no] (no) yes 

Nov 22 20:17:45

 

After doing the reboot we lost SSH connection, but from the console we can see that subscriber-management is booting in 32-bit mode.

 

root> show system processes | grep libexec 

 

24978 - S    0:00.62 /usr/libexec/bslockd -mp -N

25061 - S    0:00.43 /usr/libexec32/smid -N

25884 - S    0:07.28 /usr/libexec32/authd -N

26605 - S    0:05.49 /usr/libexec64/rpd -N

26611 - S    0:01.09 /usr/libexec32/cosd

26633 - S    0:01.15 /usr/libexec32/jdhcpd -N

26656 - S    0:01.10 /usr/libexec32/pfed -N

26657 - S    0:00.42 /usr/libexec32/dfwd -N

26662 - S    0:04.15 /usr/libexec32/jpppd -N

26663 - S    0:06.03 /usr/libexec32/jl2tpd -N

 

Solution

If you encounter this issue please open a case in JTAC as this is still under internal investigation.

Modification History

2023-11-30 : Article Created