Description

New or existing FPC may fail to boot online.

FPCs which are already online will resume its normal operations however, they fail to boot online, after a soft reboot or re-seat

Symptoms

In the below example, FPC#3 is not coming line after a reboot. Similar symptoms were observed when we moved same FPC to other free slots

 

 

labroot@Router> show chassis fpc 

...

 3 Offline   ---Unresponsive---

 

 

labroot@Router> show chassis alarms 

2 alarms currently active

Alarm time    Class Description

2023-10-24 09:48:54 UTC Major FPC 3 Hard errors

 

 

labroot@Router> show chassis ethernet-switch   

...

Link is Down on XE port 12 connected to LC3

 

 

root@Router:/var/home # cty fpc3

T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T 

Retry count exceeded; starting again

 

tgec_enable mac..

Command config is 24153Using FM1@TGEC1 device

TFTP from server 128.0.0.1; our IP address is 128.0.0.19

Filename 'uImage.bin'.

Load address: 0x1000000

Loading: T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T T 

Retry count exceeded; starting again

...

Solution

These issues can be due to a faulty Primary RCB. To confirm, perform graceful mastership switchover to Secondary RCB and check if FPCs are able to boot. Replace the faulty RCB, If FPCs are booting successfully after mastership switchover.

Modification History

2023-11-13 : Article Created