Description

This article explains that NorthStar license renewal will fail with an "Invalid License and Invalid SDN License" error message in /northstar/logs/license_monitor.msg if /var/tmp is full. The steps to resolve this error are also detailed here.

Symptoms

You will be unable to add a new license.

If you try to log in to the GUI and input the license, the following error message will be generated:

"License missing or invalid"

Solution

To resolve the error, perform the following steps:

  1. Back up the old license: mv /opt/pcs/db/sys/npatpw /opt/pcs/db/sys/OLD_npatpw

  2. Add the new license in place: mv /opt/pcs/db/sys/"NEW_LICENSE" /opt/pcs/db/sys/npatpw

  3. Clean up /var/tmp.

  4. Restart all services. Starting only northstar_pcs and web may not work.

service northstar restart

  1. Clear cookies and history in your browser.

  2. Restart the browser.

Modification History

2023-12-27: Article created