This article explains a problem where after the upgrade of the QFX5100 device multiple interface showing as "UNSUPPORTED" in the ''show chassis hardware" output.

The optics are not recognized properly on the device.

QFX5100> show chassis hardware

Sep 26 06:24:13

Hardware inventory:

Item       Version Part number Serial number   Description

Chassis                XXXXXXXXX   QFX5100-96S-8Q

Pseudo CB 0

Routing Engine 0     BUILTIN   BUILTIN      QFX Routing Engine

FPC 0      REV 07  650-064338  XXXXXXXXX   QFX5100-96S-8Q

 CPU           BUILTIN   BUILTIN      FPC CPU

 PIC 0          BUILTIN   BUILTIN      96x10G-8x40G

  Xcvr 0        NON-JNPR            UNSUPPORTED

  Xcvr 1        NON-JNPR            UNSUPPORTED

  Xcvr 2        NON-JNPR            UNSUPPORTED

  Xcvr 3        NON-JNPR            UNSUPPORTED

  Xcvr 24        NON-JNPR            UNSUPPORTED

  Xcvr 25        NON-JNPR            UNSUPPORTED

The vendor name of the optics is also not correctly shown and cable type is also unknown.

QFX5100> show chassis pic fpc-slot 0 pic-slot 0

 FPC slot 0, PIC slot 0 information:

  Type               96x10G-8x40G

  State              Online

  PIC version         2.7

  Uptime             56 minutes, 3 seconds

 PIC port information:

             Fiber          Xcvr vendor    Wave-  Xcvr     JNPR

  Port Cable type    type Xcvr vendor    part number    length  Firmware   Rev

  0  UNKNOWN CABLE   SM            XXXXXXXXXXX 1540.95 nm 0.0

  1  UNKNOWN CABLE   SM            XXXXXXXXXXX 1540.95 nm 0.0

  2  UNKNOWN CABLE   SM            XXXXXXXXXXX 1540.95 nm 0.0

  3  UNKNOWN CABLE   SM            XXXXXXXXXXXX 1540.95 nm 0.0

  24  UNKNOWN CABLE   SM            XXXXXXXXXXXX 1540.95 nm 0.0

  25  UNKNOWN CABLE   SM            XXXXXXXXXXXX 1540.95 nm 0.0

This is a transient hardware issue where the optics are not recognized correctly although the same optics work on other interfaces.

It is recommended to power cycle the device.

If the issue is not resolved after power cycle then replace the device.