Description

Guest users are able to get the DHCP lease but not able to reach to gateway and Internet.

Symptoms

  • Can't ping gateway
  • No internet reachability

Solution

  • Issue reported: no gateway nor internet reachability.
  • Packet capture confirmed traffic was being received on the corresponding ingress interface.
  • Traceoptions showed a log saying that traffic was being dropped due to: packet for self but not interested.
  • This is referring to the zone configuration, indicating that the system service is not allowed under the host-inbound-traffic; and since the destination IP address was the interface IP (gateway), the packet is dropped.
  • To resolve this, please add "set security zones security-zone <zone-name> host-inbound-traffic system-services <service name>".
  • In addition, check that there is a security policy allowing the traffic.

Modification History

11/2: Changed status to non-validated
11-9-2023: Formatting corrections made.
12/7/2023: Formatting corrections made