Description

This article explains how to restart the Wincollect Agents in 3 different ways.

Symptoms

Customers may need to restart the Wincollect agent following a certificate replacement or for other troubleshooting purposes.

Solution

There are 3 locations where the IBM WinCollect Agents service can be restarted:

  1. WinCollect Agent GUI
  2. Windows Operating System GUI
  3. Powershell Command Line

To restart via the Wincollect Agent GUI:

  1. Click the Microsoft Start button, select IBM WinCollect 10, then click IBM WinCollect 10 Console.

  2. From the console screen, you can see the status of the IBM WinCollect 10 service.

  3. Click 'Service is running' and then click 'Restart'.


To restart via the Windows operating system:

  1. On the Server Manager window click Tools and select Services.

  2. Scroll down and highlight the IBM WinCollect service, then click the Restart Service Button.


To restart via the PowerShell command line:

  1. Right-click the Windows Start Button and Select the option 'Windows Powershell (Admin)'.

  2. To Stop the IBM WinCollect service, run the command 'net stop wincollect'

     

  3. To Start the IBM WinCollect service, run the following command 'net start wincollect'

     

Modification History

2023-08-29: Initial draft.