Description

On EVO platform, you may observe memory corrected error on system alarm. This KB describes how to handle this alarm and details.

Symptoms

On EVO platform, you may observe memory corrected error below.

root@Switch> show system alarms no-forwarding
1 alarms currently active
Alarm time        Class Description
2023-08-23 18:32:19 UTC Minor Memory corrected error on node Re0


And syslog message related to this error keep generating.

Aug 23 08:32:19.248 2023 Switch mcelog[30131]: corrected DIMM memory error count exceeded threshold: 20 in 24h
Aug 23 08:32:19.249 2023 Switch mcelog[30131]: Location: SOCKET:0 CHANNEL:0 DIMM:? []
Aug 23 08:32:19.332 2023 Switch emfd-fpa[8341]: EMF_FPA_FAULT_REP: createFault: Fault(Location: /Chassis[0]/Re[0] Module: memory Object: "SOCKET:0 Error: 1) reported
Aug 23 08:32:19.332 2023 Switch emfd-fpa[8341]: EMF_EVO_ALARM_SET: Alarm set: Memory color=yellow, class=CHASSIS, reason=Memory corrected error on node Re0
Aug 23 08:32:19.332 2023 Switch emfd-fpa[8341]: EMF_FPA_ALARM_REP: RaiseAlarm: Alarm(Location: /Chassis[0]/Re[0] Module: memory Object: "SOCKET:0 Error: 1) reported

Solution

In case the system detected memory error, this error message could be seen.
We should not observe such error a lot in general.
Please try to reboot the device and monitor the device, if the issue was remained, you may consider to proceed RMA.

Modification History

2023-08-23 : Created a draft