Description

On QFX EVO platform, 10G link up failure could be seen with certain releases as a software bug.

This KB describes the details and suggest upgrade the software version if applicable.

Symptoms

On QFX5130-32CD, QFX5220-32CD and QFX5220-128C, 10G optics may not come up properly. Even after rebooting the device, link up failure won't be solved.

This issue could be seen with 21.3R2-EVO and later versions.

Here is the output example when having a loopback connection between port 32 and port 33 on the same device.

root@QFX-EVO# run show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                AA0000000001      QFX5130-32CD
PSM 1            REV 05   740-085431   1A000000001       JPSU-1600W-AC-AFO
Routing Engine 0          BUILTIN      BUILTIN           RE-QFX5130-32CD
CB 0             REV 06   650-109783   CB0000000001      QFX5130-32CD
FPC 0                     BUILTIN      BUILTIN           QFX5130-32CD
  PIC 0                   BUILTIN      BUILTIN           32X400G-QSFP-DD
    Xcvr 32      REV 01   740-031981   E000000032        SFP+-10G-LR
    Xcvr 33      REV 01   740-031981   E000000033        SFP+-10G-LR

When using prior version of 21.3R2-EVO, 10G link will be come up as expected.

root@QFX-EVO# run show interfaces terse | match 0/0/3
et-0/0/32               up    up
et-0/0/32.0             up    up   inet     192.168.1.32/24
et-0/0/33               up    up
et-0/0/33.0             up    up   inet     192.168.1.33/24

But if you use 21.3R2-EVO and later version, ports do not come up.

root@QFX-EVO> show interfaces terse | match et-0/0/3
et-0/0/32               up    down
et-0/0/32.0             up    down inet     192.168.1.32/24
et-0/0/33               up    down
et-0/0/33.0             up    down inet     192.168.1.33/24

There is no problem on TX and RX optical power.

root@QFX-EVO# run show interfaces diagnostics optics et-0/0/32
Physical interface: et-0/0/32
~snip~
  Lane 0
    Laser bias current                        :  35.203 mA
    Laser output power                        :  0.6 mW / -2.21 dBm
    Laser temperature                         :  34 degrees C / 93 degrees F
    Laser receiver power                      :  0.98 mW / -0.08 dBm
    Laser bias current high alarm             :  Off
    Laser bias current low alarm              :  Off
    Laser bias current high warning           :  Off
    Laser bias current low warning            :  Off
    Laser temperature high alarm              :  Off
    Laser temperature low alarm               :  Off
    Laser temperature high warning            :  Off
    Laser temperature low warning             :  Off
    Laser receiver power high alarm           :  Off
    Laser receiver power low alarm            :  Off
    Laser receiver power high warning         :  Off
    Laser receiver power low warning          :  Off
    Laser output power high alarm             :  Off
    Laser output power low alarm              :  Off
    Laser output power high warning           :  Off
    Laser output power low warning            :  Off
    Tx loss of signal functionality alarm     :  Off
    Rx loss of signal alarm                   :  Off
    Tx laser disabled alarm                   :  Off

[edit]
root@QFX-EVO# run show interfaces diagnostics optics et-0/0/33
Physical interface: et-0/0/33
~snip~
  Lane 0
    Laser bias current                        :  38.627 mA
    Laser output power                        :  0.701 mW / -1.53 dBm
    Laser temperature                         :  33 degrees C / 91 degrees F
    Laser receiver power                      :  0.978 mW / -0.09 dBm
    Laser bias current high alarm             :  Off
    Laser bias current low alarm              :  Off
    Laser bias current high warning           :  Off
    Laser bias current low warning            :  Off
    Laser temperature high alarm              :  Off
    Laser temperature low alarm               :  Off
    Laser temperature high warning            :  Off
    Laser temperature low warning             :  Off
    Laser receiver power high alarm           :  Off
    Laser receiver power low alarm            :  Off
    Laser receiver power high warning         :  Off
    Laser receiver power low warning          :  Off
    Laser output power high alarm             :  Off
    Laser output power low alarm              :  Off
    Laser output power high warning           :  Off
    Laser output power low warning            :  Off
    Tx loss of signal functionality alarm     :  Off
    Rx loss of signal alarm                   :  Off
    Tx laser disabled alarm                   :  Off

Solution

There is a failure on multiplexing equalizer setting which leads the link up failure.
The issue has been fixed in 21.4R3-S4-EVO, 22.4R2-EVO and later releases through PR1725300 below.
https://prsearch.juniper.net/problemreport/PR1725300

Modification History

2023-06-02 : Masking serial number
2023-05-24 : Created a KB