This article contains a list of Power Supplies, Fans, SFPs, 1RU Fixed devices, 1RU Configurable appliances, Routing Engine and Line Cards that are eligible for the Self Service / AI RMA process without JTAC intervention where the Junos version has not reached End of Support (EOS).
The list of Power Supplies, Fans, SFP's, 1RU Fixed devices, 1RU Configurable appliances, Routing Engine and Line Cards that are eligible for Self Service / AI RMA without JTAC intervention where the Junos version has not reached EOS is as follows.
Note: Since this list is subject to change, subscribe to this article to get notified of any updates to the list of FRUs included in the document.
JNP10K-PWR-AC3
JNP10K-PWR-AC3-BB
JPSU-400W-AC-AFI
JPSU-400W-DC-AFI
EX4100-F-PWR-75W
MX2K-PDM-HV-R
JPSU-1600W-1UACAFI
MX960-PSM-5K-AC-BB
JPSU-1100W-AC-AFI
JNP10K-PWR-DC-BB
MX480-PWR2520-AC-S
JPSU-1100W-AC-AFO
JPSU-1050-C-AC-AFO
JPSU-1600W-1UACAFO
MX2000-PDM-ACWYE-S
JNP-PWR1100-DC-R
JPSU-550-C-DC-AFO
MX960-PSM-5K-AC-S
MX2K-PSM-DC240V-BB
MX960-PWR4100-AC-R
JNP10K-PWR-DC2
JNP10K-PWR-DC2-R
JNP10K-PWR-AC2H-R
MX960-PWR4100-AC-S
JNP-PWR1100-DC
MX480-PWR2400-DC-S
MX2K-PSM-HV-R
SRX5800-PWR4100DCS
MX2K-PDM-HV-BB
MX2000-PDM-ACWYE-R
JPSU-550-C-AC-AFO
JNP10K-PWR-AC
JPSU-1400-AC-AFO
MX960-PWR4100DC-BB
EX3400-48T-RD-PSU
JNP-PWR1600-AC-R
JNP10K-PWR-DC
MX480-PWR2400DC-BB
MX480-PWR2520-AC-R
JNP10K-PWR-AC2H-BB
JPSU-650W-DC-AFO-B
JPSU-550-C-DC-AFI
MX2K-PSM-DC-240V-R
JNP10K-PWR-AC2
SRX600-PWR645DCPOE
MX480-PWR2520AC-BB
MX960-PWR4100-DC-S
JNP-3000W-DC-AFO
JNP10K-PWR-AC2H
MX960-PWR4100-DC-R
JNP10K-PWR-AC2-BB
JPSU-450W-AC-AFO
MX2K-PSM-DC-240V-S
JNP-PWR1100-DC-BB
JNP10K-PWR-AC2-R
JNP-3000W-AC-AFO
JPSU-650W-AC-AO-BB
JNP10K-PWR-DC2-BB
JNP-PWR1600-AC-BB
MX960-PWR4100AC-BB
SRX5600-PS2520AC-S
JNP10K-PWR-AC-R
MX2K-PSM-HV-S
JPSU-1100W-DC-AFO
JNP10K-PWR-AC-BB
MX480-PWR2400-DC-R
MX960-PSM-5K-AC-R
JNP10K-PWR-DC-R
SRX5600-PS2400DC-S
MX2K-PSM-HV-BB
JPSU-550-C-AC-AFI
JPSU-1600-C-AC-AFO
MX2K-PDM-HV-S
SRX5800-PWR4100-AC
JPSU-1600W-1UDCAFO
JNP-PWR1600-AC
SRX600-PWR645ACPOE
JNP-PWR2200-AC-BB
JNP-PWR2200-AC
JNP-PWR2200-DC-BB
JNP-3000W-AC-AFI
JNP-3000W-DC-AFI
JPSU-450W-AC
MX2000-PSM-AC-R
MX2000-PDM-DC-R
MX2000-PSM-AC-S
MX2000-PSM-DC-S
MX2000-PDM-DC-BB
MX2000-PSM-DC-BB
MX2000-PSM-DC-R
MX2000-PDM-DC-S
MX2000-PSM-AC-BB
PWR-ACX4000-DC-S
PWR-MX80-AC-S
PWR-MX80-DC-S
JPSU-650W-DC-AFI
PWR-MX80-DC-BB
PWR-MX80-AC-BB
JPSU-715-AC-AFO
JPSU-550-DC-AFI
JPSU-1100-AC-AFO
JPSU-350-AC-AFO
JPSU-350-AC-AFI
JPSU-550-DC-AFO
PWR-MX104-DC-BB
PWR-MX104-AC-S
PWR-MX104-DC-S
PWR-MX104-AC-BB
PSM-SFF-PTX-DC-S
PSM-SFF-PTX-AC-S
PSM2-PTX-DC-R
PSM2-PTX-DC-S
PSM2-PTX-DC-BB
PSM-SFF-PTX-DC-R
PSM2-PTX-AC-S
PSM-SFF-PTX-AC-R
PSM-SFF-PTX-DC-BB
PSM2-PTX-AC-BB
PSM2-PTX-AC-R
PSM-SFF-PTX-AC-BB
PWR-MX104-AC-R
PWR-MX104-DC-R
JPSU-850W-AC-AFI
JPSU-400W-AC
JSA3800 [juniper.net]-DC-PS
JSA3800 [juniper.net]-AC-PS
JPSU-600-AC-AFO
JPSU-150-AC-AFI
JPSU-150-AC-AFO
JPSU-150-DC-AFO
JPSU-920-AC-AFO
MX2K-PSM-33-DC-BB
MX2K-PSM-33-AC-R
MX2K-PSM-33-AC-S
MX2K-PSM-33-DC-S
MX2K-PSM-33-DC-R
MX2K-PSM-33-AC-BB
SRX5600-HPWR-DC-BB
SRX5800-HPWR-DC-BB
SRX5800-HPWR-AC-R
SRX5600-HPWR-AC-BB
SRX5800-HPWR-AC-BB
SRX320-PWR-75W
SRX320-P-PWR-280W
SRX300-PWR-60W
QFX5240-PWR-AC-AO
JPSU-550-C-DC-AFO2
QFX520048Y-DPSU-AO
QFX520048Y-DPSU-AI
QFX520048Y-APSU-AI
JPSU-650W-AC-AI
QFX520048Y-APSU-AO
JPSU-650W-AC-AO
JPSU-650W-AC-AFO
JPSU-650W-DC-AFO
JPSU-650W-AC-AFI
JPSU-850W-AC-AFO
JPSU-850W-DC-AFO
QFX10000-PWR-DC
QFX10000-PWR-AC
JPSU-1600W-DC-AFO
JPSU-1600W-AC-AFO
JNP10008-FAN-CTRL
QFX520048Y-FAN-AI
JNP-FAN-1RU
QFX520048Y-FAN-AO
JNP-FAN-3RU
JNP10008-FAN2
JNP10002-FAN1
EX4400-FAN
JNP-FAN2-1RU
ACX5448-FAN-AFI
JNP10016-FAN-CTRL
MX480-FFTRAY-HC-S
QFX5210-FANAFO
MX960-FFTRAY-HC-BB
QFX5210-FANAFI
JNP10008-FAN-BB
JNP-FAN-3RU-BB
JNP10004-FAN2-BB
JNP10016-FAN2-BB
QFX5110-FANAFO
ACX5448-FAN-AFO
QFX5220-128C-FANAI
JNP10004-FAN2
MX480-FFTRAY-HC-BB
QFX5220-32CD-FANAO
JNP-FAN-1RU-BB
JNP10016FANCTRL-BB
JNP10016-FAN-BB
MX960-FFTRAY-HC-S
JNP10008-FAN2-BB
JNP10016-FAN2
EX4300-48MP-FAN
JNP10016-FAN2-CTRL
ACX4K-FANTRAY-M-S
QFX5220-32CD-FANAI
JNP10003-FAN
QFX5220-128C-FANAO
QFX5110-FANAFI
JNP7100-FAN1RU-AO
JNP10016-FAN
EX4400-FAN-AFO
EX4400-FAN-AFI
JNP-FAN-2RU-BB
JNP-FAN-2RU
EX4100-FAN-AFI
EX4100-FAN-AFO
ACX7300-FAN-AO
ACX7300-FAN-AO-BB
MX2000-FANTRAY-BB
MX2000-FANTRAY-R
MX2000-FANTRAY-S
EX4300-FAN
EX4300-FAN-AFI
FANTRAY-MX80-S
SRX5800-HC-FAN
FAN-PTX-V-S
FANTRAY-MX80-BB
FAN-PTX-V-BB
QFX5100-FAN-AFO
QFX5100-FAN-AFI
FANTRAY-MX104-S
FANTRAY-MX104-BB
SRX5400-FAN
QFX5100-96S-FANAFO
QFX5100-96S-FANAFI
EX3400-FAN-AFO
EX3400-FAN-AFI
QFX10002-FAN
MX2K-FANTRAY-OP-BB
MX2K-FANTRAY-OP-S
QFX10008-FAN
QFX10008-FAN-CTRL
QFX10016-FAN-CTRL
SRX5800-HC-FAN-BB
SRX5400-FAN-BB
PTX1000-FAN-S
FAN3-PTX-H-BB
FAN3-PTX-H-S
QFX5200-32C-FANAFI
QFX5200-32C-FANAFO
SRX4200-FAN
QFX5240-2U-FANAO
EX4100-FAN-AFO2
SRX340-SYS-JB-T
SRX345-SYS-JB-2ACT
SRX345-SYS-JB-DC-T
SRX345-SYS-JB-T
SRX320-SYS-JE-P
SRX340-SYS-JE
SRX345-SYS-JE-DC
SRX320-SYS-JE
SRX345-DUAL-AC-T
SRX345-DC-TAA
SRX345-DC
SRX340-SYS-JB-C
SRX320-SYS-JB-P
SRX345-SYS-JB-DC
SRX320-SYS-JB
SRX345-SYS-JB-2AC
SRX345-SYS-JB
SRX340-SYS-JB
SRX300-TAA
SRX300-SYS-JB
SRX345-DUAL-AC
SRX345-SYS-JE-2AC
SRX300-SYS-JE
SRX345-SYS-JE
SRX320
SRX320-POE
SRX340-TAA
SRX345
SRX345-TAA
SRX320-TAA
SRX340
SRX320-POE-TAA
SRX300
EX4100-F-12P
EX4100-F-12T
EX4100-F-24P
EX4100-F-24T
EX4100-F-48P
EX4100-F-48T
NFX250-LS1
NFX250-ATT-LS1
EX2300-48MP
NFX150-S1
EX2300-24MP
NFX250-S2
NFX250-S1
NFX150-S1E
EX4100-F-12P-TAA
EX4100-F-12T-TAA
EX2300-24P
EX2300-24T-DC
EX2300-48T-TAA
EX2300-48P
EX2300-24T
EX2300-48P-TAA
EX2300-C-12P
EX2300-C-12T-TAA
EX2300-48T
EX2300-24T-TAA
EX2300-C-12T
EX2300-C-12P-TAA
EX2300-24P-TAA
NFX250-ATT-S2
NFX250-ATT-S1
EX4100-F-24P-TAA
EX4100-F-24T-TAA
EX4100-F-48P-TAA
ACX710DC
ACX1100-AC
ACX2100-DC
ACX1100-DC
ACX2200-AC
ACX2200-DC
ACX2100-AC
ACX1000-DC
CHAS-MX80-DOM-S
CHAS-MX80-S
CHAS-BP-MX480-S
CHAS-MX5-T-S
CHAS-MX40-T-S
CHAS-BP3-MX240-S
CHAS-BP3-MX480-S
CHAS-MX104-S
EX4100-24P-CHAS
EX4100-24T-CHAS
EX4100-48MP-CHAS
EX4100-48P-CHAS
EX4100-48T-CHAS
EX4100-24MP-CHAS
EX4400-24X
EX4400-24X-AFI
EX4400-24X-DC
EX4400-24X-DC-AFI
EX4400-24X-S
EX4400-24T-DC-AFI
EX4400-48T-S
EX4400-24T-AFI
EX4400-24P-S
EX4400-48F-AFI
EX3400-48T-AFI-2P
EX4400-48F-DC
EX4400-24T
EX4300-48MP-S
EX2300-24MP-TAA
NFX350-S3-CHAS
EX4400-48F
EX2300-C-12MP
EX3400-48T-DC
EX4400-48P-S
EX2300-48MP-TAA
EX4400-24T-DC
EX4400-24MP-S
EX4400-24T-S
EX4400-48F-S
EX4400-48F-DC-AFI
EX3400-48P-2PS-TAA
EX4400-24T-TAA
EX4400-24T-DC-TAA
EX4400-48F-TAA
EX4400-48F-DC-TAA
EX4400-48F-AFI-TAA
EX4400-24T-AFI-TAA
EX4400-24X-AFI-TAA
EX4400-24X-AFO-TAA
EX3400-24P-U
EX3400-48P-U
EX2300-24P-U
EX4300-24P-S
EX4300-48T-DC
EX4300-48T-S
EX4300-48T
EX4300-48T-AFI
EX4300-48P
EX4300-48P-S
EX4300-24P
EX4300-48T-DC-AFI
EX4300-24T
EX4300-32F
EX4300-32F-DC
EX4300-32F-TAA
EX4300-24P-TAA
EX4300-24T-TAA
EX4300-48T-AFI-TAA
EX4300-48T-TAA
EX4300-48P-TAA
EX3400-24T-TAA
EX3400-24P
EX3400-48T-TAA
EX3400-48P-TAA
EX3400-48T
EX3400-24T-DC
EX3400-24T
EX3400-48P
EX3400-24P-TAA
EX3400-48T-AFI
EX4300-32F-S
EX2300-C-8P
EX4400-48MXP-S
EX4400-48XP-S
JNP7100-32C-CHAS
JNP7100-48L-CHAS
SRX380-P-CHAS
SRX550-CHAS-M
SRX1500-CHAS
QFX5200-32C-AFO
QFX5200-32C-AFO2
QFX5100-24Q-3AFO
QFX5100-96S-AFO
QFX5100-48S-3AFO
QFX5100-48S-AFO
QFX5110-48S-AFO
QFX5110-48S-AFO2
QFX5100-48T-AFO
QFX5100-24Q-AFO
QFX5100-48T-AFI
SFP-1G-LH-C
SFP-1G-LX-C
SFP-1G-SX-C
SFP-1G-T-C
SFPP-10G-LRT2-C
QDD-2X100G-LR4
QSFP-100G-SR4-T2
SFPP-10GE-ER-IT
MX-CFP-2G-100GBLR4
JNP-QSFPP-40G-BXSR
JNP-SFP-25G-LR
QSFP-100G-LR4-C
SFP-25G-SR-C
JNP-SFP-25G-SR
QSFP-100G-FR
SFP-25G-LR-C
SFPP-10G-SR-C
JNP-SFPP-10GE-T
SFPP-10G-CWDM1531
SFPP-10G-CWDM1571
XFP-10G-L-OC192SR1
QSFP-100G-SR4-C
SFPP-10GE-ZR-IT
SFPP-10G-LR-C
SFPP-10G-CWDM1511
QSFP-100G-LR4-T2
SFPP-10G-SR-ET-C
QSFP-100G-CWDM-C
SFPP-10G-CWDM1591
SFPP-10G-CWDM1551
JNP-QSFP-100G-LR4L
JNP-QSFP-100G-BXSR
SFPP-10G-T
SFPP-10G-T-IT
QFX-QSFP-40G-ESR4
QSFPP-40GBASE-LR4
QSFPP-40GBASE-SR4
SFPP-10GE-ZR
SFP-1GE-LX
SFP-1GE-SX
EX-SFP-10GE-ER
SRX-SFP-10GE-SR
SRX-SFP-10GE-LR
SRX-SFP-10GE-LRM
EX-SFP-1GE-LX
EX-SFP-1GE-SX
EX-SFP-1GE-T
SFPP-10GE-LR
SFPP-10GE-ER
SFPP-10GE-SR
SRX-SFP-1GE-T
SFP-1GE-FE-E-T
EX-SFP-GE10KT14R13
SRX-SFP-1GE-LX
EX-SFP-10GE-LR
EX-SFP-10GE-SR
SFP-1GE-T
QFX-SFP-10GE-LR
QFX-SFP-10GE-USR
QFX-QSFP-40G-SR4
QFX-SFP-1GE-SX
QFX-SFP-1GE-T
QFX-SFP-10GE-SR
QFX-SFP-1GE-LX
EX-SFP-GE80KCW1610
SFPP-10GE-ER-XT
SRX-QSFP-40G-SR4
JNP-QSFP-4X10GE-IR
JNP-QSFP-40G-LX4
JNP-QSFP-40GE-IR4
JNP-QSFP-4X10GE-LR
SRX-SFPP-10G-SR-ET
CFP2-100GBASE-LR4
JNP-QSFP-40G-LR4
SFPP-10G-DT-ZRC2
CFP2-100GBASE-LR4E
QSFPP-4X10GE-LR
QSFPP-4X10GE-SR
QSFP-100G-ER4L-D
QSFP-100G-ER4L
QSFP-100GBASE-LR4
QSFP-100GBASE-SR4
JNP-QSFP-100G-SR4
JNP-QSFP-100G-CWDM
JNP-QSFP-100G-LR4
JNP-QSFP-100G-PSM4
QSFP-100GBASE-CWDM
SRX-SFPP-10G-LR
SFP-1GE-FE-E-T-BC
JNP-SFP-10G-BX40D
JNP-SFP-10G-BX10U
JNP-SFP-10G-BX10D
QSFPP-40G-LX4
QSFPP-40GBASE-ER4
JNP-QSFP-40GE-ER4
JNP10K-LC1102
MX2000-LC-ADAPTER
MPC4E-3D-2CGE-8XGE
SRX5K-SPC-4-15-320
MPC-3D-16XGE-SFPP
MX-MPC2E-3D-Q
MX-MPC2E-3D
MX-MPC1E-3D-Q
MX-MPC1E-3D
MX-MPC2E-3D-EQ
MX-MPC3E-3D
MX-MPC2E-3D-P
MS-MPC-128G
SRX5K-MPC
EX9200-MPC
SRX5K-MPC-BB
MPC2E-3D-NG-Q
RE-MX2K-1800X4WW-S
REMX2008-X8-64G-BB
RE-MX2K-1800X4WWBB
JNP10003-RE1-LT-R
JNP10003-RE1-BB
RE-MX2K-1800X4WW-R
RE-MX2K-1800X4-BB
JNP10003-RE1-LT-BB
SRX5K-RE3-128G-R
SRX5K-RE3-128G-BB
JNP10003-RE1-R
QFX10000-RE-R
SRX5K-RE3-128G
REMX2008-X8-64G-R
RE-S-X6-64G-UB
QFX10000-RE-CP
QFX10000-RE-BB
RE-S1800X416GUPGBB
RE-S-1800X416GWW-S
REMX2008-X8-64G-S
JNP10003-RE1
MX2000-SFB-S
RE-S-1800X4-16G-S
SCBE-MX-S
RE-S-1800X4-16G-BB
RE-S-1800X4-16G-R
SCBE-MX-BB
EX9200-RE
RE-S-MX104-WW-S
RE-S-MX104-S
RE-S-MX104-R
RE-S-MX104-WW-BB
RE-S-MX104-BB
RE-S-MX104-WW-R
RE-S-1800X4-32G-BB
RE-S-1800X4-32G-S
REMX2K-1800-32G-UB
RE-S-1800X4-32G-R
RE-S-1800X4-32G-UB
REMX2K-1800-32G-WB
REMX2K-1800-32G-S
REMX2K-1800-32G-WR
RE-S-1800X4-32G-WS
REMX2K-1800-32G-BB
SRX5K-RE-1800X4
EX9200-RE2
MX2008-SFB2-S
QFX10000-RE
REMX2K-X8-64G-R
REMX2K-X8-64G-BB
RE-S-X6-64G-LT-S
RE-S-X6-64G-LT-BB
RE-S-X6-64G-R
RE-S-X6-64G-LT-R
RE-S-X6-64G-S
RE-S-X6-64G-BB
SRX5K-RE-1800X4-BB
SRX5K-RE-1800X4-R
SSR120
SSR120-AA
SSR120-AE
SSR130
SSR130-AA
SSR130-AE
ACX7024-CHAS
RE-S-X6-128G-K-S
JNP-650W-AC-SSRHE
SSR1200-CHAS
SCBE3-MX-S
JNP10004-CHAS
RE-S-X6-128G-S-S
QFX5210-64C-CHAS
SCBE3-MX-BB
JNP-FPC-4CD
JNP5700-CHAS
JNP10004-CHAS-BB
QFX5220-32CD-CHAS
JNP-FPC-16C
JNP10008-CHAS
MX240-FFTRAY-HC-BB
QSFP-100G-LR
JNP204-CHAS
QFX5110-48S-D-AFO2
MIC-MACSEC-20GE
JNP10K-RE1-E-BB
QFX5120-48T-CHAS
QFX5120-32C-CHAS
JNP10008-SF3
SRX4100-CHAS
MPC7E-MRATE-RTU
ACX5448-CHASSIS
JNP10008-SF3-BB
JNP10K-RE1-E
QFX5120-48YM-CHAS
RE-S-X6-128G-S-BB
JNP10008-SF2
JNP10008-CHAS-BB
QFX5700-RCB
JNP204-CHAS-BB
MXMPC4E3D32XGESFPP
MX240-FFTRAY-HC-S
JNP304-LMIC16-BASE
JNP304-RE-BB
JNP304-CHAS-BB
JNP304-CHAS
JNP304-RE-S
JCO400-QDD-ZR
SRX1600-CHAS
SRX2300-CHAS
ACX7024X-CHAS
MIC3-3D-10XGE-SFPP
MX2020-CRAFT-S
RE-MX2000-1800X4-S
EX-UM-4X4SFP
EX4300-24T-S
CHAS-BP-MX960-S
CRAFT-MX960-S
CHAS-MX80-48T-S
MIC-3D-40GE-TX
MIC-3D-4XGE-XFP
MIC-3D-2XGE-XFP
MIC-3D-20GE-SFP
CHAS-MX10-T-S
CHAS-MX80-T-S
CB-PTX-S
P1-PTX-2-100GE-CFP
CHAS-MX80-P-S
CB-PTX-R
FPC-SFF-PTX-P1-A
SIB-SFF-PTX-240-S
SCBE2-MX-BB
SCBE2-MX-S
CHAS-BP3-MX960-S
MIC-3D-20GE-SFP-EH
MIC-3D-20GE-SFP-E
MS-MIC-16G
EX9200-32XS
EX9200-40T
QFX5100-48S-AFI
EX4600-40F-DC-AFI
EX4600-40F-AFI
EX4600-40F-AFO
MPC7E-10G
MPC7E-MRATE
MX2000-SFB2-BB
MX2000-SFB2-S
SIB-SFF-PTX-240-BB
QFX5100-96S-AFI
EX9200-6QS
EX9200-SF2
MPC5E-40G10G
MIC6-10G
MPC5EQ-40G10G
QFX5100-24Q-3AFI
QFX5100-48S-3AFI
EX4600-40F-AFO-T
CB2-PTX-S
QFX5110-48S-DC-AFI
EX9200-12QS
EX9200-40XS
MIC-MRATE
SIB3-PTX5K-S
P3-24-U-QSFP28
QFX10000-60S-6Q
QFX10016-SF
QFX10008-SF
FPC3-SFF-PTX-U1
RE-PTX-X8-64G-S
REMX2K-X8-64G-S
ACX500-DC
MPC2E-3D-NG
MPC3E-3D-NG-Q
MPC3E-3D-NG
To know how to create an Self Service RMA, you can follow the steps demonstrated in the Create an Online RMA video module.
For any questions related to the general RMA process, refer to KB9866 - RMA - Frequently Asked Questions (FAQ) [juniper.net].
2026-06-26: Included QFX Config Systems list
2026-06-12: Included new FRUs and deleted a few in the list
2025-11-24: Added to the list of FRUs in the article and revised formatting
2024-11-27: Removed EX4200 FAN
2024-08-05: Added FRU for 1RU Config and 1RU Fixed devices.
2024-07-24: Added four more FRUs to the PSU list.
2024-07-05: Changed all online RMA references name to Self Service
2024-06-12: Added hyperlinks to the list of FAN and PSU FR's.
2024-05-16: Added three more fan entries
2024-05-10: Updated list of FRUs with new Fan FRUs
2024-03-21: Updated list of FRUs with additional entries and added EOS guidance
2023-06-16: Updated list to contain the current FRUs that are eligible for Online RMA
2023-05-22: Updated list to contain the current FRUs that are eligible for Online RMA
2023-04-12: Added FRUs to the existing list
2023-03-21: Initial version
KB9890 - Subscribe to email notifications for Technical Bulletins (TSB), Security Advisories (JSA), and Knowledge Base (KB) articles [juniper.net]
TSB73568 - Self-Service Online RMA - A How-to Guide [juniper.net]