Description

All returned material must have a valid Juniper RMA number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until an RMA is issued. Juniper Networks reserves the right to refuse shipments without an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

(NOTE: The locations outside the US are return depots, not repair facilities)

If you have further questions relating to defective returns, please contact [email protected].

NOTE: Label the outside of the box with the RMA number to ensure proper tracking and handling.

Solution

Locations

 

Asia-Pacific

See details per country below. If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.

 

AustraliaUPS Supply Chain Solutions Australia
Unit 4, Botany Grove Est.
14A Baker St.,
Botany NSW 2019
Australia
Attn: Juniper Returns
Must show RMA#
 
BangladeshAyab Trade Centre , 11th Floor, 1269/B
Sheikh Mujib Road, Agreabad Commercial Area
Chittagong -4100
Bangladesh
Attn: Juniper Returns
Must show RMA#
 
ChinaUPS SCS (China) Limited Shanghai Branch
985 Fulian Road, Baoshan District,
Shanghai, China
201906
Attn: Juniper Returns
Must show RMA#
 
Hong KongUPS SCS (Asia) Limited
4/F, Watson Centre,
No.16-22 Kung Yip Street,
Kwai Chung, N.T., HONG KONG
Attn: Juniper Returns
Must show RMA#
 
IndiaJuniper Networks Solution India Pvt. Ltd.
Flextronics Technologies India Private Limited
70 A, SVR Fortune, Electronic City, Phase I
Hosur Road, Bengaluru 560100
Karnataka - India
GST# 29AAACF5248E1ZP
Attn: Juniper Returns
Must show RMA#
 
IndonesiaPT. Monang Sianipar Abadi (MSA KARGO)
Jl. Otto Iskandardinata No. 56
Jakarta Timur, Indonesia 13330
Attn: Juniper Returns
Must show RMA#
 
Japan

UPS Supply Chain Solutions Japan Ltd.
UPS-SCS GPL Center
3-22-34 Kaigan, Minato-ku
Tokyo 1080022
Japan
Attn: Juniper Returns
Must show RMA#

KoreaUPS SCS Korea Ltd.
5F, Sam-E Bldg
535 Sunam-ro
Republic of Korea 12767
Attn: Juniper Returns
Must show RMA#
 
MacauJuniper Networks C/O Worldex Logistics Ltd
Avenida Venceslau de Morais, No. 205
10 Andar A, Edif. Ind. Chun Fok
Macau
Attn: Juniper Returns
Must show RMA#
 
MalaysiaUPS SCS (Malaysia) Services Sdn Bhd
No. 21, Jalan Tiang U8/93
Seksyen U8
Bukit Jelutong Industrial Park
40150 Shah Alam
Selangor Darul Ehsan
Malaysia
Attn: Juniper Returns
Must show RMA#
 
New ZealandFliway Logistics
40-44 Victoria Street
Onehunga
Auckland 1061, New Zealand
Attn: Juniper Returns
Must show RMA#
 
PhilippinesUPS-SCS Phils Inc.
G/F One MC Building, No. 1 Sta. Agueda Street,
Pascor Drive, Sto. Nino, Paranaque City 1700
Philippines
Attn: Juniper Returns
Must show RMA#
 

 

Singapore		UPS-SCS (Singapore) PTE LTD.
22 Changi South Ave 2 
#01-00
Singapore 486064 
Attn: Juniper Returns
Must show RMA#
 
Sri LankaFits Express Private Limited
245/50 Awissawella Road, Orugodawatte
Wellampitiya 10600
Sri Lanka
Attn: Juniper Returns
Must show RMA#
 
TaiwanUPS Supply Chain Solutions, Taiwan
4F., No. 2, Sec. 6, Minquan E. Rd.,
Neihu Dist 11466
Taipei, R.O.C.
Attn: Juniper Returns
Must show RMA#
 
ThailandUPS SCS Services (Thailand) Limited.
Building E of SV Logistic center
56/13 Moo.2 Pattana Chonabod 3 Rd.,
Klongsongtonnum
Ladkrabang 10520
Thailand
Attn: Juniper Returns
Must show RMA#
 
VietnamUPS SCS Vietnam
17 Pham Hung Street,
ICD My Dinh Port
Cau Giay Ward
Hanoi, Vietnam, 100000
Attn: Juniper Returns
Must show RMA#
 
APAC countries without local return centerUPS SCS (S) PTE LTD
31 ALPS AVE.
SINGAPORE 498784
Attn: Juniper Returns
Must show RMA#
 

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Europe, Middle East, & Africa

If the country you wish to ship from is not listed below, you will be contacted by one of our agents who will co-ordinate the return with you. Note that due to customs regulations you may be asked to provide copies of the original Commercial documents to assist with the return of the defective part to Juniper Networks Repair Center. Please contact [email protected] for questions regarding your RMA.
 

UK, excluding Northern IrelandUPS SCS (UK) Ltd
The Parkway, Cross Point Business Park
West Midlands
Coventry CV2 2SY
United Kingdom
Attn: Juniper Returns
Must show RMA#
EMEA (EU Customers Only, including Northern Ireland)UPS SCS (Nederland) BV
C/O Juniper Defective Return Center
Stanleyweg 8-10
5928 LR Venlo
The Netherlands
Attn: Juniper Returns
Must show RMA#
EMEA (Non-EU Customers / No Return Location in Country)Ship To:

Juniper Networks International B.V. C/O Expeditors International B.V.
Naritaweg 1
1437 EL Rozenburg (NH)
The Netherlands
Email: [email protected]
Tel: +31-(0)88-397-3000
Attn: Juniper Returns
Must show RMA#
Before shipping, email the shipping tracking number to [email protected]. Remove old labels from the shipping box.

End User:
Juniper Networks International B.V.
C/O UPS SCS (Nederland) BV
Juniper Defective Return Center
Stanleyweg 8-10
5928 LR Venlo
The Netherlands
Attn: Juniper Returns
Must show RMA#

BahrainUnited Parcel Service (Bahrain) W.L.L.
Takhzeen 203, Building 200, Road 1527
Hidd 115
Bahrain
Attn: Juniper Returns
Must show RMA#
EgyptUnion Group Egypt
Street No 90, Industrial Zone
El Obour City
Cairo 11828
Egypt
Attn: Juniper Returns
Must show RMA#
IsraelO.P.S.I. (International Handling) Ltd.
36 Tzela Hahar St.
Modi'in
7179900
Tel Aviv
Israel
Attn: Juniper Returns
Must show RMA#
JordanDSL/Networking Solutions & Services (NSS)
Abou-Alhaj Complex - 5th Floor - Office #513
Queen Rania Al-Abdallah Street
P. O. Box 1867
Amman 11953
Jordan
Attn: Juniper Returns
Must show RMA#
KazakhstanSharapat SH LLC
Akataeva Street 75/2 (Aigerim District)
Almaty
050047
Kazakhstan
Attn: Juniper Returns
Must show RMA#
KuwaitDefective Juniper Networks BV
CR UPS Kuwait 98650
Gulf Maritime General Trading & Contact
Ali Abdel Rahman Fares Al Mutairi
Shuwaikh Industrial Area, Canada Dry
Shuwaikh, Kuwait 
70051
Attn: Juniper Returns
Must show RMA#
MoroccoContinental Service Logistique
Rue 15 N° 98 Quartier Othman II Ain Chok 20300
Casablanca
Morocco
Attn: Juniper Returns
Must show RMA#
Nigeria

United Parcel Service Nigeria Limited
3 Vanni 
Close by Surulere Industrial Layout off Acme Road 
Lagos 101233
Nigeria
Attn: Juniper Returns
Must show RMA#

Norway

UPS SCS/ONITIO AS 
Gamle Leirdalsvei 12
Oslo
1081 Norway
Attn: Juniper Returns
Must show RMA#

OmanNTT Cargo
40, A'Romelah Street
Wattayah
Muscat
100
Oman
Attn: Juniper Returns
Must show RMA#
Pakistan

Defective Juniper Networks BV
CR FLS Karachi, Pakistan KHI-DEF
Plot No. 83, Sector 7/A
Korangi Industrial Area
Karachi, Sindh
Pakistan  74900
Attn: Juniper Returns
Must show RMA#

QatarGulf Warehousing Company
Gate No: 192
Street 15, Ar-Rayyan
Industrial Area
Doha
State of Qatar
Attn: Juniper Returns
Must show RMA#
Saudi ArabiaUPS SCS - Logistics
Sulai, Exit-18, Istanbul Street
P.O. Box 63682
SAUDI NATIONAL ADDRESS ID: RNMB7520 
Riyadh
11526
Saudi Arabia
Attn: Juniper Returns
Must show RMA#
South AfricaUPS SCS South Africa (Pty) Ltd
Unit C
Brussels Road 33
Aeroport Spartan Ext 2, Kemton Park
Johannesburg 1619
South Africa
Attn: Juniper Returns
Must show RMA#
Switzerland (Zurich)Nova Traffic LTD
Embraport, Gebäude F 21 
Tor F10 & 11 
Embrach, Switzerland 8424 
Attn: Juniper Returns
Must show RMA#
TurkeyUPS SCS Turkey Ltd.
Osmangazi Mahallesi
Mehmet Deniz Kopuz Caddesi No:21/23-1
Esenyurt
34522 Istanbul
Turkey
Attn: Juniper Returns
Must show RMA#
UkraineDelcar LLC
52v, Evgeny Svyrostuk Street
2002
Kiev
Ukraine
Attn: Juniper Returns
Must show RMA#
United Arab EmiratesUPS Supply Chain Solutions Inc.
UPS SCS
Plot No. S20118, Road SW101
Jebel Ali Free Zone (South),
Dubai
United Arab Emirates
Attn: Juniper Returns
Must show RMA#

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Latin America

If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.

Due to Customs Regulations within Latin America you may also be asked to provide copies of the original commercial documents to assist with the return of the defective part to Juniper Networks Repair Centers. Please contact [email protected] for questions regarding your RMA.

ArgentinaLOGINTEC SRL/ Flash Global
Rodriguez Pena 3375
Partido de San Martin
San Martin
Buenos Aires, B1650IQQ
Argentina
Attn: Juniper Returns
Must show RMA#
Aruba - OranjestadCR FLSH Orangestad, Aruba FLS-AUA
Interport Logistics Aruba
Tomatenstraat # 15 Aruba
Oranjestad
Aruba
Attn: Juniper Returns
Must show RMA#
The Bahamas

Innovative Premier Brokers
w/ Falcon Freight
Lyford Storage, Unit 404
Western Road
Nassau
The Bahamas
Attn: Juniper Returns
Must show RMA#

BarbadosBig P Customs Brokers Inc.
He Cottage, Codrington Road
St. Michael
Barbados
Attn: Juniper Returns
Must show RMA#
BermudaKic Kuhn International Cargo 
38 Cobb's Hill Road
Warwick PG01
Hamilton
Bermuda
Attn: Juniper Returns
Must show RMA#
BoliviaSolución Logística Global S.R.L.
Carretera al Norte Km 11
Av. Internacional Bioceánica
Parque Empresarial Coronado 2
Santa Cruz
Bolivia 28000
Attn: Juniper Returns
Must show RMA#
Brazil – Sao PauloNOTE: First call +55 (11) 3573-3200, Option 1 for return instructions.

FGL do Brasil Logistica e Centro Autorizado de Serviços Tecnicos LTDA.
Avenida Embaixador Macedo Soares, 10.735 – Galpão 16 / Bairro: Vila Anastácio
São Paulo – SP.
CEP: 05095-035
Attn: Juniper Returns
Must show RMA#
ChileB2B Express SpA
Colo Colo #521
Bodega 11
RUT 99.515.150-2
Quilicura
Condominio El Pórtico
Santiago
Chile
Attn: Juniper Returns
Must show RMA#
ColombiaFalcon Freight / Flash Logistica ZF S.A.S
Calle 19 Nº 68 D 73
Barrio Montevideo
Bogota
Colombia
Attn: Juniper Returns
Must show RMA#
Costa RicaGrupo TLA Costa Rica
Avenida Pavas SN
Pavas Entre Blvd. Antonio Rocha Cordero y eje 102
San Jose
Costa Rica
Attn: Juniper Returns
Must show RMA#
CuraçaoICS International Cargo Services NV / Interport Curacao
Kaminda Nikel z/n
Willemstad
Curaçao
Attn: Juniper Returns
Must show RMA#
Dominican RepublicDSLD Depositos Logisticos de Santo Domingo S.R.L
Prolongación 27 de Febrero 1500
Santo Domingo
Dominican Republic
Attn: Juniper Returns
Must show RMA#
EcuadorEntregas Especiales Espentregas S.A.
Av. Eloy Alfaro entre de los Juncos y Manuel Ambosi
Quito
Ecuador
Attn: Juniper Returns
Must show RMA#
El SalvadorGrupo TLA
Kilometro 18.5 nueva
carretera a Quetzaltepeque
Apopa San Salvador
El Salvador 
Attn: Juniper Returns
Must show RMA#
Grand Cayman IslandsCR FLS Grand Cayman GCM-DEF
Sta Mar Enterprises
Georgetown, Cayman Islands
492 North Sound Road
George Town, KY1-1009
Attn: Juniper Returns
Must show RMA#
GuatemalaGrupo TLA Guatemala
42 Calle, 22-17, Bodegas 7 y 8
Complejo Activos del Sur. Zona 12
Guatemala City
10166
Guatemala
Attn: Juniper Returns
Must show RMA#
HondurasGrupo TLA Honduras
Ofi-bodegas Premier Corporate Park
Bodega No. 9. Aldea La cañada Anillo periférico
Tegucigalpa
Honduras
Attn: Juniper Returns
Must show RMA#
JamaicaUniversal Freight Handlers Limited
1 Industrial Terrace, Kingston 13
Kingston
Jamaica
Attn: Juniper Returns
Must show RMA#
Mexico

Flash c/o Grupo AMPM
Privada de la Rivera 31, Col. Mediterráneo,
Nogales
Sonora
Mexico 84062
Tel: 222-1210841
Attn: Retornos Juniper
Must show RMA#

PanamaGrupo TLA Panama
Area Especial Panama Pacifico
Howard, Edificio 9095
Panama
Panama
Attn: Juniper Returns
Must show RMA#
ParaguayFlexnet Paraguay
Montevideo casi Rca.
Argentina - Mariano Roque Alonso
Asunción
Central Asunción
PY
Attn: Juniper Returns
Must show RMA#
PeruSystem Center & Technology SAC
Calle 4 Mz C1
Sub Lote 2E
Cooperativa de Colonizacion las Vertientes de la Tablada de Lurin
Distrito Villa El Salvador
Lima
Peru
Attn: Juniper Returns
Must show RMA#
Puerto RicoAir Systems Couriers Inc.
323 Almeria St, Urb. Valencia
San Juan
Puerto Rico
Attn: Juniper Returns
Must show RMA#
Trinidad & TobagoTrinity Logistics Services C.A.
#55 Basmath Ali St Aranguez North Unit 2B
Port of Spain
Trinidad and Tobago
Attn: Juniper Returns
Must show RMA#
Uruguay

Coral del Mar S.A.
Camino Carlos A. Lopez 7794 
Montevideo
Uruguay
12400
Attn: Juniper Returns
Must show RMA#

VenezuelaTrinity Logistics Services C.A.
Calle 2 de la Industria
Edificio Maury
piso 2 local 2 B
zona Industrial Palo Verde
Caracas
Venezuela
Attn: Juniper Returns
Must show RMA#
Virgin IslandsFlemings Transport
4310 Kingshill
St Croix
00820
Virgin Islands
Attn: Juniper Returns
Must show RMA#

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North America 

AmericasSeagrove C/O Celestica
Killam Industrial Park
13701 N Lamar Dr.
Laredo, TX 78045 USA
Project: CLS HUB Laredo, TX
Attn: Juniper Returns
Must show RMA#
 
CanadaUPS Logistics Group
7315 David Hunting Drive
Mississauga, Ontario
L5S 1W3, Canada
Attn: Juniper Returns
Must show RMA#
 
Guam

UPS SCS C/O Baker International
131 JL Baker Street in Harmon
Harmon
96931 Guam
Attn: Juniper Returns
Must show RMA#

 

RMA Return Instructions

Modification History

2026-03-31: Updated Bahamas location

2026-01-22: Updated Saudi Arabia information

2026-01-16: Updated Theater PDFs

2026-01-15: Updated Nigeria location

2026-01-02: Updated Norway location

2025-11-14: Updated Vietnam location

2025-08-25: Updated Singapore location

2025-08-08: Updated Nigeria location and EMEA non-EU ship to: information

2025-07-25: Updated Kuwait location and EMEA non-EU ship to: location

2025-07-11: Updated Uruguay location and EMEA non-EU ship to: name

2025-07-03: Updated Mexico location

2025-06-11: Updated UAE location

2025-06-02: Reverted UAE edit

2025-05-28: Updated UAE location

2025-05-19: Updated Mexico location

2025-05-01: Updated Aruba location

2025-03-27: Updated Mexico location

2025-02-02: Updated Mexico and El Salvador locations

2024-12-20: Updated Theater PDF URLs that were broken when files were updated

2024-12-18: Updated Theater RMA PDF instructions with new versions

2024-10-30: Updated Switzerland (Zurich) address

2024-10-24: Updated Kuwait location and edited inconsistent capitalization

2024-10-18: Updated RMA Return Instructions for USCA and EMEA - European Union

2024-08-29: Updated EMEA Non-EU email address

2024-07-22: Updated Egypt location and added Guam RMA location

2024-07-04: Updated Norway, Oslo location address

2024-05-31: Updated China location address

2024-05-09: Updated Pakistan location address and updated RMA return instruction document for all regions

2023-12-26: Updated Pakistan location address

2023-08-16: Updated Grand Cayman Islands and New Zealand address

2023-08-02: Updated Vietnam address

2023-07-31: Updated Bengaluru address

2023-06-13: Initial publication

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