Juniper Networks is an expert in achieving carrier-class network availability levels. We help you meet the most aggressive service demands with operational support designed to ensure maximum network uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities and we can do the rest.

Contact Juniper Support

• Global Support contact information and escalation management: Contacting Juniper Support
• JTAC User Guide: Quick Reference and how to use JTAC Systems

Juniper Networks End User Support Agreement (EUSA)

• Juniper Networks End User Support Agreement (EUSA)

Juniper Care, Juniper Optimum Care, and Juniper Care Plus Service Descriptions (SDD)

• Juniper Care

• Juniper Advanced Care

• Juniper Advanced Care Plus

• Juniper Advanced Care Plus Quick Start Package

• Juniper Government Advanced Care

• Juniper Government Advanced Care Plus

• Juniper Premium Care

• Juniper Government Premium Care

• Juniper Optimum Care

• Juniper WiFi Care

• Juniper Care Plus

• Juniper Care Software Advantage

• Customer Focused Technical Support

• Solution Support

• Implementation Support

• Product Health Check

• Juniper Networks Government Network Support Services

• High Security RMA Option

• Network Optimization Consulting Services

• Product Issue Impact Review

• Software Upgrade Recommendation and Review

• Configuration Analysis and Change Review

• Remote Technical Consultation - QnA

• Security Policy Optimization

• SIRT Analysis

• Software Lifecycle Management Service

• Standard Remote Managed Services

Remote Engineering Service Descriptions (SDD)

• Remote Engineering Services

• Remote Engineering Services Foundation

Cloud Services Descriptions (CSD)

• Contrail Service Orchestration

• Juniper Secure Edge

• Mist AI

• Security Director

License Entitlement Documents

• Session Smart Networking Platform
   

Case Definitions for Priority

• Learn more about Case Definitions for Priority

Management Escalation Path

• Learn more about Escalation Management

Product End-of-Life Policy & Procedure ("EOL Policy")

• Juniper Networks Product End of Life Policy and Procedures

Repair and Return Policy and Procedures

• RMA Procedures
• Global RMA Locations

 Product Warranty

• Product Warranty Policy

Inspection and Reinstatement Policy

Juniper Networks requires that when (i) the standard warranty has ended, (ii) a previously purchased contract has expired, or (iii) there has been a transfer of product ownership, the Juniper equipment must be inspected or a reinstatement fee paid before placing such equipment under a new support services contract. The inspection and reinstatement fee is non-refundable and does not apply to the purchase of the support services contract.

Equipment that has not been inspected or a reinstatement fee processed will be eligible for time and material level of support only at then current rates, and will be subject to minimum charges.

• Juniper Networks Services & Support Inspection and Reinstatement Policy

• Gray Market Product Reinstatement Policy

• Gray Market Product Support FAQ
   

Terms of Service and Legal Documents

• Juniper Support API Terms of Service (TOS)

Security Incident Response Team (SIRT) Policies

• SIRT Policies and Procedures and Reporting Vulnerabilities

• Remote Services Guidelines & Policies