Description

This article provides an ongoing list of new features and enhancements which have been released as part of Juniper Support Insights (JSI) on the Juniper Support Portal (JSP).

Symptoms

What features and functions are available with Juniper Support Insights (JSI)?

Solution

Juniper Support Insights Feature Note

Feature note for Juniper Support Insights available as part of Juniper Care.

2026 Releases

8-July-2026

New Features & Enhancements

1. KVM-Based Lightweight Collector Support

JSI now supports deployment of the Lightweight Collector (LWC) on KVM (Kernel-based Virtual Machine) environments. This provides customers with greater deployment flexibility and enables LWC operation in KVM-based virtualization infrastructures. For more info, check KVM LWC deployment guide 

Important: Existing virtual machine deployment options remain fully supported, and no action is required for current deployments.


2. Syslog Export Feature Now Available

The new Syslog Export capability is now available for LWC, allowing customers to forward collector events and logs to their external monitoring and SIEM solutions for enhanced visibility and analysis.

To configure Syslog Export:

Insights → Advanced Settings → LWC Syslog Configuration

From this section, you can configure the destination syslog server and manage log forwarding settings for your environment.



18-Feb-2026

New Features & Enhancements

  • JSI Config API is now available. For more information, check JSI Config API

 

  • JSI Dashboard is now updated with new widgets

 

  • Adding hostname filter in Asset & Contract Report 

 

  • Expand RCS request to REs and SMs

 

  • SCP is now being used instead of SFTP in RCS

2025 Releases

30-Sep-2025

New Features & Enhancements

-Asset & Contract/Device Management Inventory's latest known data will always be shown, even if the device is offline 

-In PBN/Security vulnerabilities reports, the report can now extend its time frame to include all PBNs or vulnerabilities if required. The default window should remain 90 days to prevent excessive data loading when not necessary. 

-All GNFs will be displayed as part of the product family of the chassis they belong to.

In Hardware EOL Report:

  • A link to the TSB in the TSB/PSN field will take the user to the related TSB. 
  • Hardware EOL design is now matching the Software EOL.
  • The Hardware EOL report now consolidates redundant entries, ensuring that components with the same serial number or built-in parts are not counted multiple times.
  • Prevent Incorrect EoS Flagging for Devices with Supported Serial Numbers but Legacy SKUs

Partner Support / RCS :
-Partner users with a JSI Admin or Super Admin role can approve/reject RCS requests on behalf of their customers.
-Partner users with the JSI RCS Operator role can view, accept, and reject all RCS requests under their associated customer accounts

Resolved Issues
  • JSI Hardware EoL/EoS report does not populate when the Table is selected

  • HW EOL/EOS status page does not show status summary when switching view to Product Family

  • The wrong shipping date was getting displayed in JSI

  • Fixing TSB's incorrect correlation

Deprecated Features

  • None
Known Issues
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

23-Sep-2025

New Features & Enhancements

Partner Support / RCS :
-Partner users with a JSI Admin or Super Admin role can approve/reject RCS requests on behalf of their customers.
-Partner users with the JSI RCS Operator role can view, accept, and reject all RCS requests under their associated customer accounts

RCS on LWC 3: SCP is now available. SCP is typically on by default and would not require config changes

Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

28-Aug-2025

New Features & Enhancements
  • RCS on LWC 3 : SCP is now available in addition to SFTP. SCP is typically on by default and would not require config changes
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

23-Jun-2025

New Features & Enhancements
  • Added "Collection From Past X Days" filter to the remaining reports. This allows pulling data from multiple previous days and show the latest relevant data from all devices collected in that time span.
  • Expanded PBN and JSA data range. Default range will be last 90 days, additional historical data is now accessible as well.
  • Added a link to the Juniper EOL policy on the hardware and software EOL reports.
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

12-Jun-2025

New Features & Enhancements
  • JSI roles will only grant access to JSI related data and not other items, like Cases or Knowledgebase. 
Resolved Issues
  • When editing JSI roles for users the Save button will no longer be selectable when the target Account is changed. 
  • Account ID now shown in Device Group drop down to differentiate for users with multiple similarly named Accounts. 
Deprecated Features
  • None
Known Issues
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

27-May-2025

New Features & Enhancements
  • None
Resolved Issues
  • On Asset and Contract report will no longer show older contracts of a different type of support when there is a newer maintenance agreement. Will only show the current or latest expired maintenance contract if no current one.
  • On Device Timeline will only show the single relevant software EOL entry for each device.
Deprecated Features
  • None
Known Issues
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

23-May-2025

New Features & Enhancements
  • Consolidated RCS approval emails and included the case contact. In place of individual emails being sent for RCS approvals to appropriate roles, a single email with all appropriate roles will be sent and additionally include the case contact even if they do not have approval permissions. The change will allow the case contact to follow up with relevant parties to get approval for the request if they cannot approve themselves.
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

16-May-2025

New Features & Enhancements
  • Allow deleting of requested vLWCs. Can now navigate to Collector and then View Virtual Lightweight Collector Requests. In each request the vLWC can be deleted after the initial image has been delivered.
Resolved Issues
  • Devices that were missing from a successful daily collection will correctly show in the daily reports.
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

14-Apr-2025

New Features & Enhancements
  • Multiple reports have added a "Collection From Past X Days" filter. This allows pulling data from multiple previous days and show the latest relevant data from all devices collected in that time span.
  • Updated the partner Asset & Contract report to show contract data to relevant parties
Resolved Issues
  • Removed discrepancies in the license report
  • Updated incorrect entries in the Software EOL data
  • Suggested Software Releases report showing incorrect platform
  • Device history timeline will correlate software EOL to installed version
  • Export option easier to access on Install Base tab of Asset and Contract report
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

26-Mar-2025

New Features & Enhancements
  • LWC syslog export available to send LWC events to your syslog of choice to increase visibility of LWC activity. Configurable in the LWC captive portal. 
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

14-Mar-2025

New Features & Enhancements
  • Remote Connectivity Suite requests will now show time zone based on the users profile in the Juniper Support Portal. Users time zone can be changed in the My Settings section.
  • Added Frequency identifier for all Remote Connectivity Suite requests to clarify timings of recurring collection requests
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

28-Feb-2025

New Features & Enhancements
  • None 
Resolved Issues
  • The collector list will refresh for Super Admins
  • Fixed a condition where ad hoc command collections would not attach to the case
  • Super Admins will be able to see and interact with all Device Groups
  • RCS requests will be able to target serial numbers that are not the serial number the case was opened under
  • Assigning Super Admin to a partner will also enable the JSI role for the partner account
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

07-Feb-2025

New Features & Enhancements
  • New JSI role introduced - RCS Operator. Permission in between Standard and Admin. This user can view reports, onboarded devices and in addition will receive and approve Remote Connectivity Suite (RCS) requests. 
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

17-Jan-2025

New Features & Enhancements
  • Enhanced Partner Support released
    • Allow partners to manage multiple supported customers through a single pane of glass
    • View aggregated dashboards or drill down by device group or by customer
    • Onboard and offboard devices across all supported customers
    • Easily invite end customers to access JSI and engage directly
    • View all existing data, request vLWC’s, and assign installed LWC’s to appropriate customers
    • Requires LWC 3.0 to enable, see the November 8th 2024 release notes for more details
      • Physical LWC upgrades will be performed by Juniper, no intervention required
      • vLWC upgrades will require user assistance to request a new vLWC and migrate Device Groups, for steps reference KB90514 [juniper.net]
Resolved Issues
  • RCS override settings at case opening will not override the global settings without specifically being changed and saved.
  • RCS requests no longer set to Pending Approval when the global setting is Always Allow
  • Users to no longer receive RCS approval emails when the setting is Always Allow
  • When enabling SOD ensure all other daily collections continue
  • Resolved conditions when changing or editing the schedule of an RCS collection would cause the collection to not execute.
  • When deleting a device group and re-creating it the new credentials will be used.
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

2024 Releases

08-Nov-2024

New Features & Enhancements
  • Version 3.0 of the LWC released
    • Physical LWC's will be upgraded as part of the JSI service in line with other updates, no action required.
    • Virtual LWC's will need to have a new version requested and replace the existing vLWC. Due to the core software being upgraded vLWC's cannot be upgraded remotely. Device Groups will need to be migrated once new vLWC installed, for steps reference KB90514 [juniper.net]
    • The LWC’s Captive Portal ‘Download Light RSI’ and ‘Download Extensive RSI’ buttons generate an enhanced set of information to assist in troubleshooting
    • RSI output includes the version of the LWC code
    • Captive Portals configuration of the ‘Active Proxy’ now supports entry of optional username/password authentication for the proxy
    • The ‘jsiuser’ default password updated.  Reference KB77944 [juniper.net]for details
    • Update the LWC’s SSH library to OpenSSH 8.7
Resolved Issues
  • Version 3.0 of the LWC released
    • Fixes to the LWC Captive Portal
      • Certificate is updated
      • Shutdown and Reboot buttons function correctly.  The action applies to the VM for a vLWC
      • Reliable editing of Active Proxy settings
    • LWC Internal Port no longer listens for SSH connections
    • RCS supports file copies up to 3 GB
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

17-Oct-2024

New Features & Enhancements
  • Remote Connectivity Suite requests will now have an Approve Immediately option both when JTAC creates a request and for RSI at case opening. No longer always require selecting a time.
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

19-Sep-2024

New Features & Enhancements
  • PBN report will now show last three months of correlated PBNs and allow selection of recent dates even if no correlations have been made in those dates.
  • Security vulnerability reports will show last three quarters of correlated vulnerabilities and allow selection of recent dates even if no correlations have been made in those dates.
Resolved Issues
  • Device group edit and creation issues resolved.
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)



4-Sep-2024

New Features & Enhancements
  • None
Resolved Issues
  • Compressed files collected by the Remote Connectivity Suite (RCS) are now all readable.
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

 

14-Aug-2024

New Features & Enhancements
  • None
Resolved Issues
  • Notifications for some accounts had stopped
  • Some credentials created in the past cannot be edited
  • SOD device group selection is not visible
  • RCS improvements to date selection
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

 
26-Jul-2024

New Features & Enhancements
  • Added Super Admin role. Has all the JSI management capabilities as the Admin role, with the added privileges of being able to grant and revoke access to JSI.
  • Added a User Role Management page under Insights > Advanced Settings. Super Admins can see the list of JSI users and search for other applicable users to grant JSI access to. This will allow visibility and self management of who has access to JSI.
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

 

19-Jul-2024

New Features & Enhancements
  • None
Resolved Issues
  • LWC disconnect and reconnect notifications fixed and re-enabled.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • Subscription to reports is not working.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

 

12-Jul-2024

New Features & Enhancements
  • Collect RSI at case opening and pre-approve Remote Connectivity Suite (RCS) requests. Receive prompts during case opening for JSI connected devices to collect the RSI. Save time and resolve issues faster by having the RSI on the case ready.
Resolved Issues
  • None
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • Subscription to reports is not working.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

 

02-Jul-2024

New Features & Enhancements
  • None
Resolved Issues
  • Retired devices no longer showing in License report
  • Empty rows removed from EOL/EOS report
  • Resolved inconsistencies in data for EOL/EOS compared to Juniper EOS page
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • Subscription to reports is not working.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX)

 

28-May-2024

New Features & Enhancements
  • None
Resolved Issues
  • License usage corrected for vSRX devices
  • Duplicate entries removed from Software EOL report
  • Missing and incorrect data resolved on the Software EOL report
  • OS filter not propagating across the whole Device Management Inventory report
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • Subscription to reports is not working.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX). 

 

02-May-2024

New Features & Enhancements
  • None
Resolved Issues
  • Dashboard sometimes not loading at first click, need to refresh the page
  • Modifying SSH credentials fail
  • Improvements to RCS features
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • Subscription to reports is not working.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX). 

 

29-Apr-2024

New Features & Enhancements
  • None
Resolved Issues
  • Fixes to Alarm Details filter
  • Fixes in Device Timeline report
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • Subscription to reports is not working.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX). 

 

15-Apr-2024

New Features & Enhancements
  • None
Resolved Issues
  • Fixes to Suggested Software Releases, PBN Review & Analysis Reports
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX). 

25-Mar-2024

New Features & Enhancements
  • Enhancement to Device Group filter to show only current Device Groups.
  • Enhancement to Asset mapping to Accounts in Contracts & Assets Reports.
Resolved Issues
  • Fixes to PBN Review & Analysis, Suggested Software Releases, Security Advisories Reports.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX). 

23-Feb-2024

New Features & Enhancements
  • Grouping of Reports in menu bar.
  • Remote Connectivity Suite (RCS) - Ad hoc commands support for multiple devices, multiple times.
  • Remote Connectivity Suite (RCS) - Admin configurable safeguards.
Resolved Issues
  • Bug Fixes:
    •   Cancel button does not work in Bastion Host credentials.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Software EoE/EoS reports missing SW version for some virtual products (vRR, vSRX). 



06-Feb-2024

New Features & Enhancements
  • Renamed PR report title to PBN Review and Analysis report.
Resolved Issues
  • Bug Fixes:
    • Show PBNs for MX304 running 23.2.
    • Show missing JSA for Junos & JunosEVO
    • Show missing PTX & Junos versions in SW EOL, PBN & Security Vulnerabilities
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
    • This issue is corrected in the SW EOL, PBN & Security Vulnerability reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Bastion Host Credentials Cancel button does not work. The user needs to press "X" to close the window.


25-Jan-2024

New Features & Enhancements
  • Remote Connectivity Suite (RCS).
    • Added new RCS Type 'Ad hoc commands' for Juniper support to request commands to be run and output attached to the case as part of streamlining the support and troubleshooting process.
    • JSI users can see RCS Type notifications in the Remote Connectivity Requests view in JSI, and manage settings.
Resolved Issues
  • None
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
  • LWC disconnect and reconnect notifications are currently disabled.
  • JSI does not collect/report Fusion satellite device data.
  • Bastion Host Credentials Cancel button does not work. The user needs to press "X" to close the window.


2023 Releases

01-Dec-2023

New Features & Enhancements
Resolved Issues
  • None.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
  • LWC disconnect and reconnect notifications currently disabled.


10-Nov-2023

New Features & Enhancements
  • New Feature:
    • Remote Connectivity Suite (RCS): Added log file collection to continue to streamline the support and troubleshooting process between Juniper support and customers.
    • For further details see the JSI DayOne+ Guide - Step 2: Up and Running.
Resolved Issues
  • None.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
  • LWC disconnect and reconnect notifications currently disabled.



27-Oct-2023

New Features & Enhancements
  • New Feature:
    • Remote Connectivity Suite (RCS): Added log file collection to continue to streamline the support and troubleshooting process between Juniper support and customers.
    • For further details see the JSI DayOne+ Guide - Step 2: Up and Running .
Resolved Issues
  • None.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.



23-Oct-2023

New Features & Enhancements
  • Report Enhancements:
    • Updates for Asset & Contract report, new fields added
    • Added 'Slot' to Device Management Inventory report to identify RE's
    • Updates to PR & Security Advisory reports to list out affected devices and right click drill in to each PR or Security Advisory
    • Added new tabs to Device Timeline report, including Software EOL, PR, and Security Advisory
Resolved Issues
  • Bug Fixes:
    • Corrected 'Contract Expiration' visual for no-contract SNs, in Asset & Contract report
    • License dashboard missing information
    • License dashboard showing incorrect totals
    • License dashboard replicating data entries
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports



20-Oct-2023

New Features & Enhancements
  • Portal Enhancements:
    • Update verbiage for consistent use of Site ID/Customer ID
    • Hide SSH key details
    • Populate Site ID field when onboarding devices based on chosen LWC
Resolved Issues
  • Bug Fixes:
    • Fixed updating SSH keys
    • Fixed the Account drop down menu from being stuck open
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports


29-Sep-2023

New Features & Enhancements
  • Portal Enhancements:
    •  New Notifications
      • Opt-in notifications for new Problem Reports and Security Vulnerabilities applicable to JSI attached devices
      • In the Juniper Support Portal - My Settings select the minimum severity and frequency to receive alerts
Resolved Issues
  • None.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.


26-Sep-2023

New Features & Enhancements
  • Report Enhancements
    •  New key Dashboards & Reports
      • Suggested Software Releases - Suggestion of Junos/software version upgrade for JSI connected devices. 
Resolved Issues
  • None.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.

 

11-Sep-2023

New Features & Enhancements
  • New Feature:
    • Remote Connectivity Suite (RCS): streamlines the support and troubleshooting process between Juniper support and customers by making the device data collection (RSI and core file) process seamless.
    • For further details see the JSI DayOne+ Guide - Step 2: Up and Running .
Resolved Issues
  • None.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.

 06-Aug-2023

New Features & Enhancements
  • Report Enhancements:
    • New key Dashboards & Reports
      • Problem Report (PR) Review & Analysis: Proactive report on published Critical & Major JUNOS Problem Reports.
      • Security Advisories & Vulnerabilities: Proactive report on published Juniper Security Advisories (JSA).
Resolved Issues
  • None.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.

 

08-Jul-2023

New Features & Enhancements
  • Report Enhancements:
    - New key Dashboards & Reports
       - Software EOE/EOL Report: Shows Junos OS software First Release Shipping (FRS), End of Engineering (EOE) & End of Support (EOS) status and dates for connected devices.
    - Enhancements to License Report UI.
Resolved Issues
  • Bug Fixes:
    - Fixed display issue in Device Timeline Report.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.


12-Jun-2023

New Features & Enhancements
  • Report & Portal Enhancement.
    • New key Dashboards & Reports (see JSI Feature Update - June 2023 for more details)
      • Contracts & Assets Report: Shows contract, install base records, status & exposure for connected devices.
      • License Report: Shows details & status of the license features for connected devices.
      • Device History Timeline Report: Show individual device consolidated details CPU, memory, Alarm, Core dumps, Commit History & EOL data.
    • Additional enhancements
      • Improved dsiplay of temperature in dashboards.
Resolved Issues
  • Portal & Report Bug Fixes
    • Fixed PDF & PPT Report generation bug.
    • Fixed uptime data presentation for device with uptime greater than 999 days.
    • Fixed email notification bug.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.
  • As part of data migration to support new dashboards & reports history data (prior to 15-May-2023) is not available in reports.
  • Due to an initial pipeline issue data may not be seen on the first daily report generation cycle post release. Subsequent report generation cycles will show populated data in dashboards & reports.


1-Jun-2023

New Features & Enhancements
  • None.
Resolved Issues
  • Portal Bug Fixes
    • Fixes in presentation & validation of device onboarding data.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.

12-Feb-2023

New Features & Enhancements
  • Report & Portal Enhancements:
    • Added hierarchy & table view to Alarm Details.
    • Updated info text for 'Host Type' in the onboarding portal.
Resolved Issues
  • Report Bug Fixes
    • Fixes to Physical Interface report to wrap text.
    • Fixes to BGP report to remove duplicates.
    • Fixes to SN Exception report.
    • Fixes to date values in 'Date of' dropdown filter.
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.

2022 Releases

14-Dec-2022

New Features & Enhancements
  • Portal enhancements:
    • Improved data entry validation to prohibit special characters.
    • Credential type added to credentials list.
    • Improved dropdown selection of Accounts.
Resolved Issues
  • None
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.


18-Nov-2022

New Features & Enhancements
  • Portal & reports enhancements:
    • Bastion host Connection hopping host type support added.
    • Improved messages (no data in report & portal error messages).
    • Enhancements to email templates.
    • Improved tooltips in the portal & reports.
    • Report descriptions added.
Resolved Issues
  • Portal & reports bug fixes:
    • Fixes to the LWC label in the portal.
    • Fixes to Device Onboarding IP address CSV upload & processing.
    • Fixes to JSI Dashboards formatting (chassis count, RE health report, Physical interface report  & EOL report dates).
Deprecated Features
  • None.
Known Issues
  • JSI currently does not differentiate JunOS from JunOS EVO when displaying version numbers in reports.


24-Oct-2022

New Features & Enhancements
  • Portal enhancements:
    • User interface enhancements - button improvements, removed duplicated text, streamlined edit functionality, updated & simplified tooltip text, updated list views, improved messages for IP address duplicates.
Resolved Issues
  • Portal bug fixes:
    • Upload handling and error message of CVS import with existing IP addresses.
    • Direct connection handling.
    • Missing credentials not showing in UI.
    • No email notifications for failing reports.
Deprecated Features
  • None.
Known Issues
  • None.


10-Oct-2022

New Features & Enhancements
  • None
Resolved Issues
  • Report bug fixes:
    • Fixes to fields in reports - Chassis Serial Number in Alarm Details report, Part Number, & Alarm details updated for Evo.
Deprecated Features
  • None.
Known Issues
  • None.


22-Sept-2022

New Features & Enhancements
  • Collector (LWC) enhancements
    • Captive Portal to support LWC set-up & management
    • Supporting LWC Hardware Installation Guide.
  • Portal enhancements:
    • Role enablement & provisioning enhancements.
Resolved Issues
  • Portal bug fixes:
    • Removed unnecessary button mouse over text.
    • To specific email notifications.
Deprecated Features
  • None.
Known Issues
  • BGP report is limited to last 7 days. This limit is needed based on observation of large number of BGP entries in some big BGP customers, the actual limit (last 7 day or more days) will be evaluated during rollout.


13-Sept-2022

New Features & Enhancements
  • Dashboard & Report Enhancements:
    • Added 'Chassis Serial Number' to Alarm Details, Commit History & Hardware EOL/EOS reports.
    • Added hierarchy visual to Hardware EOL/EOS reports.
    • Enhancement based on backend EOL/EOS data source, alignment with TSB terminology & additional EOL date fields.
    • Report description tooltip added to Dashboards/Report to provide a description of the report.
Resolved Issues
  • Bug fixes in report data:
    • Junos version in Hardware Inventory Report.
    • Node count trend in main dashboard.
Deprecated Features
  • None.
Known Issues
  • BGP report is limited to last 7 days. This limit is needed based on observation of large number of BGP entries in some big BGP customers, the actual limit (last 7 day or more days) will be evaluated during rollout.


26-Aug-2022

New Features & Enhancements
  • None
Resolved Issues
  • Portal fix to greyed out window.
Deprecated Features
  • Removed notification opt-in for Standard Users.
Known Issues
  • BGP report is limited to last 7 days. This limit is needed based on observation of large number of BGP entries in some big BGP customers, the actual limit (last 7 day or more days) will be evaluated during rollout.


20-Aug-2022

New Features & Enhancements
  • Dashboard & Report Enhancements:
    • Device Management report visualization enhancements
    • Hardware Hierarchy report enhancements - added Chassis Serial Number
    • Improvements to Search Hardware Report
Resolved Issues
  • None
Deprecated Features
  • None
Known Issues
  • BGP report is limited to last 7 days. This limit is needed based on observation of large number of BGP entries in some big BGP customers, the actual limit (last 7 day or more days) will be evaluated during rollout.


19-Aug-2022

New Features & Enhancements
  • None.
Resolved Issues
  • Bug fixes in reports and portal.
Deprecated Features
  • None.
Known Issues
  • BGP report is limited to last 7 days. This limit is needed based on observation of large number of BGP entries in some big BGP customers, the actual limit (last 7 day or more days) will be evaluated during rollout.


12-Aug-2022

New Features & Enhancements
  • None.
Resolved Issues
  • Disabled/removed standard user email notification.
Deprecated Features
  • None.
Known Issues
  • BGP report is limited to last 7 days. This limit is needed based on observation of large number of BGP entries in some big BGP customers, the actual limit (last 7 day or more days) will be evaluated during rollout.


29-July-2022

New Features & Enhancements
  • Added new Operational Dashboards:
    • Coredump Report. Listing core files details (timestamp, filename and size) on a per host basis.
    • Routing reports. Routing reports for IS-IS, RSCVP, BGP, & OSFP protocols providing details (e.g., peer/neighbor state) on a per host basis.
    • Hardware Hierarchy Reports. Showing hardware inventory based on device component hierarchy (chassis, module & sub component).
  • Enhanced handling of data collection spanning midnight UTC.
  • Enhanced parsing and display of worldwide time zones.
  • LWC token download in JSI portal.
  • Improve Enable/Disable data collection visuals.
Resolved Issues
  • Bug fixes in reports addressing incorrect Alarm, SW & HW/product model data & formats.
  • Fixed errors while exporting summarized data.
  • Browser/UI rendering bug fixes.
Deprecated Features
  • Alarm UTC time is no longer a slicer in Alarm report.
Known Issues
  • BGP report is limited to last 7 days. This limit is needed based on observation of large number of BGP entries in some big BGP customers, the actual limit (last 7 day or more days) will be evaluated during rollout.

Modification History

2025-10-27 : RCS doesn't use sftp-server any more.  Removed references to that.
2022-09-22: update based on new release info covering Portal & LWC enhancements & resolved issues.
2022-09-13: updates based on new release & release history.
2022-08-10: initial publication

Related Information

Juniper Support Insights (JSI) 
Juniper Support Insights (JSI) Datasheet