Description

This article describes a CSO job push error caused by a serial number mismatch.

Symptoms

The License Push Job failed:

CSO Job Failure for the Serial Number installation: 
Task: Device_JNPR01-112/INSTALL_LICENSE_TASK_36dafbe2-7fd8-4b11-9639-94d77f1a28bb
Feb 12, 2022, 2:29:05 AMCreating task: Device_JNPR01-112/INSTALL_LICENSE_TASK_36dafbe2-7fd8-4b11-9639-94d77f1a28bb
Feb 12, 2022, 2:29:05 AMInstall License started for device JNPR01-112
Feb 12, 2022, 2:29:11 AMLicense installation failed for request id d7c86de9-2206-4a1d-9fee-b0e9e3ad1865 and 
reason is start shell command "sh /var/tmp/[email protected]> .../tmp/srx_cluster_license_i nstaller.sh /var/tmp/[email protected]> ...installer.sh /var/tmp/license_SDWAN_VPN.txt 
[email protected]> ...ense_SDWAN_VPN.txt 201 80809" 
Received request to install license /var/tmp/license_SDWAN_VPN.txt on node with serial-number 20210909
----------- 
(Step 1): Determining PRIMARY and SECONDARY Nodes 
-------Redundancy group: 0 , 
Failover count: 1
node0 100 primary no no None 
node1 1 secondary no no None 
PRIMARY node is node0
SECONDARY node is node1
Chassis DJ1020AR0001 SRX4100 PRIMARY node serial-number is DJ1020AR0001 
Chassis DJ1020AR0002 SRX4100 SECONDARY node serial-number is DJ1020AR0002
PRIMARY: (node-id=0, serial-number=DJ1020AR0001)
SECONDARY: (node-id=1, serial-number=DJ1020AR0002)
---------------------------------------------------------------------
Input serial-number 20210909 doesnot match with either PRIMARY or SECONDARY node
Failed - encountered error while executing the steps to install license

Solution

The serial number mismatch caused the failure.

For license installed on vSRX onboarded via CSO, it deploys a perpetual license model. This License can be deployed using the following procedure:

  1. Navigate to Administration > Licenses > Device Licenses 
  2. Select the perpetual license
  3. Click Push from drop Down menu
  4. Select the site to deploy the License.


However, for an SRX device, this is not applicable because licenses for physical devices are mapped to serial number. The device license needs to be uploaded to CSO for the onboarded physical device .