Due to the retention policy of tech-support files, the  tech-support-info files are not rotated. This means that there is no expiration and no maximum limit. The onus of erasing these files is therefore on end users, who need to delete them from the Linux shell of the node ( /var/log/128technology/ ).

When a system reaches 90% of HDD capacity, an alarm is issued.

This article explains how to determine which partition is reaching its limit and how to clear the tech-support-info files to free up space.

You will receive an alarm when the space is above 90% in the UI. 

From the CLI, check which partition is near full by using the following command:

df -h

Example

[admin@base-router 128technology]$ df -h
Filesystem      Size  Used Avail Use% Mounted on
devtmpfs        3.9G     0  3.9G   0% /dev
tmpfs           3.9G   52K  3.9G   1% /dev/shm
tmpfs           3.9G  2.5M  3.9G   1% /run
tmpfs           3.9G     0  3.9G   0% /sys/fs/cgroup
/dev/sda2        60G   60G  216M 100% /
/dev/sda1       509M  170M  340M  34% /boot
tmpfs           782M     0  782M   0% /run/user/1000
tmpfs           782M     0  782M   0% /run/user/1001
[admin@base-router 128technology]$ 

Perform the following:

1. Log in to the CLI.

2. Check for zip flies in /var/log/128technology .

ls -lh /var/log/128technology/*.zip

Example output:  (2 commands)

[admin@base-router 128technology]$ pwd
/var/log/128technology

[admin@base-router 128technology]$ ls -l *.zip
-rw-rw-rw-+ 1 admin 128t 2951597 May 31 19:17 ONE-tech-support-info-20210531191551.zip
-rw-rw-rw-+ 1 admin 128t 3083957 May 31 19:19 TWO-tech-support-info-20210531191748.zip
-rw-rw-rw-+ 1 admin 128t 3229486 May 31 19:20 THREE-tech-support-info-20210531191926.zip

3. Remove the old *tech-support-info-*.zip files.

Option 1:

Remove each zip file containing tech-support-info . The system will ask for confirmation for each file.

rm /var/log/128technology/*tech-support-info*.zip

Option 2

Remove each file individually:

cd /var/log/128technology
rm -f <file1> <file2> ...

Example

cd /var/log/128technology
rm THREE-tech-support-info-20210531191926.zip TWO-tech-support-info-20210531191748.zip

Note

If desired, the " -f " flag can be added to prevent the system from asking for confirmation (use carefully):

rm -f <filename>