Description

Due to AOS Bug AOS-22787, authentication issues from AOS to a user's VMware vCenter server may cause an inconsistent state for Virtual Infra VLAN data in AOS. To correct the state of Virtual Infra VLAN data in AOS, users will need to restart the Virtual Infra AOS OffboxDeviceKeeperAgent process.

This article explains how to perform the restart.

Solution

Perform the following:

  1. SSH to the AOS Server Linux VM.

  2. Use the docker ps command to show running AOS containers. Locate the container for the AOS Off-box Agent for the VMware vCenter Server by using the IP address (eg 10.1.2.140). 

admin@aos-server:~$ docker ps
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
44894b50d311 aos:3.3.0-730 "/usr/sbin/aos_launc…" 3 days ago Up 3 days aos-offbox-10_1_1_141-f
8d4a2c5913d5 aos:3.3.0-730 "/usr/sbin/aos_launc…" 3 days ago Up 3 days aos-offbox-10_1_1_122-f
e690be63f865 aos:3.3.0-730 "/usr/sbin/aos_launc…" 3 days ago Up 3 days aos-offbox-10_1_2_140-t
d6ecf52f1365 aos:3.3.0-730 "/usr/bin/aos_launch…" 3 days ago Up 3 days iba496e291b
7838bc159688 aos:3.3.0-730 "/usr/sbin/aos_launc…" 3 days ago Up 3 days aos-offbox-10_1_1_131-f
f1f281b9a57a aos:3.3.0-730 "/usr/sbin/aos_launc…" 3 days ago Up 3 days aos-offbox-10_1_1_121-f
c90b4e5e4346 aos:3.3.0-730 "/usr/sbin/aos_launc…" 3 days ago Up 3 days aos-offbox-10_1_1_132-f
d42ebbcbd475 aos:3.3.0-730 "/usr/bin/aos_launch…" 3 days ago Up 3 days aos_metadb_1
ecc077d1ca77 nginx:1.14.2-upload-echo "nginx -g 'daemon of…" 3 days ago Up 3 days aos_nginx_1
5552863cb192 aos:3.3.0-730 "/usr/bin/aos_launch…" 3 days ago Up 3 days aos_controller_1
6ba77e3efdb1 aos:3.3.0-730 "/usr/bin/aos_launch…" 3 days ago Up 3 days aos_auth_1
c4a0e30023e9 aos:3.3.0-730 "/usr/bin/aos_launch…" 3 days ago Up 3 days aos_sysdb_1
admin@aos-server:~$

  1. Use the docker exec command to stop the OffboxDeviceKeeperAgent process in the AOS Off-box Agent container. The OffboxDeviceKeeperAgent process will be automatically restarted. 

admin@aos-server:~$ docker exec aos-offbox-10_1_2_140-t pkill -9 DeviceKeeperAge
admin@aos-server:~$

Note: "DeviceKeeperAge" (15 characters) is required for the pkill command to work.