Description

This article explains how to gather logs within Contrail Insights (formerly known as AppFormix) to submit when opening a service request with JTAC.

Solution

  1. From the AppFormix/Contrail Insights node, which hosts the docker containers, go into  /opt/appformix/bin/ .

  2. Run 'sudo bash tac-collect' .

  3. A zipped log file will be generated within the same folder /opt/appformix/bin , which can be used for JTAC or for your own troubleshooting.

Refer to KB23337 - How to upload large files to a JTAC Service Request (case) using SFTP [juniper.net] or directly attach it to the JTAC service request.

Modification History

2021-07-09: Corrected the command in step 2 to include a missing dash