Description

Federal Government customers use the Juniper Gov Support portal to create new Admin or Tech Support cases.

This article explains how to contact Government Customer Care and how to open a case online.

Symptoms

  • How do I open a new case in the Juniper Gov Support (aka GovCloud) portal?

  • Where do I log in to open a new Admin or Tech Federal Government case?

  • How come I don't see all options in the Government Portal, that is, Software Download, RMA, Assets - Install base and so on? 

  • What is the Government Customer Care phone number?

Solution

Authorized government customers can access the Juniper Government Support Portal at https://govsupport.juniper.net/  to obtain post-sales support and services. Including:

  • Create and view the progress of your cases
  • Access support tools
  • Search knowledge - Security Advisories, Technical Bulletins, Problem Reports (PRs), Knowledge Base, and Production documentation
  • View your RMAs and asset details

See the Juniper Support Portal / Government Support Portal Training for a set of introductory videos and documents to help familiarize yourself with the portal.

 

For further assistance Contact Government Customer Care, (US based, US citizen):

+ 1 833-900-1454 (toll free, US & Canada)

+ 1 408-216-7007 (all other Countries)

For RMA support, call 888-314-5822, option 3

MIST-GOV Customers please navigate to the following URL for instructions on how to open a Support Ticket:

Create a Support Ticket - Mist - Juniper Networks

Modification History

2025-12-01: Article checked for accuracy and updated to reflect the latest information.
2024-09-27: Updated link to creating a support ticket for Mist cases
2024-03-04: Gov Portal updated.  Added link to related training information 
2023-07-24: Under the phone number, at the end of the document, added instructions for Gov Care customers on how to open a case on line
2021-10-28: Updated support portal name