Description

This article explains how to start a chat or where to access the Next Generation Digital Assistant. 

Symptoms

  • Where can I access the Next Generation Digital Assistant? 
  • Where can I locate the NextGen Digital Assistant? 

Solution

The Next Generation Digital Assistant is a 24/7 chat support tool designed to provide quick, real‑time assistance for a wide range of customer needs.
 
You can access it directly through the below Juniper self‑service portals. Look for the chat icon at the lower right corner of the page. 

 

  1. Juniper Support Portal

  2. User Registration Page
  3. Contact Support Page
  4. Agile Licensing Portal


  5. Juniper Support Portal Mobile App (iOS and Android)

 

Note: If you’re using Firefox and don’t see the chat popup, you may need to disable Enhanced Tracking Protection for the site to make the chat button appear.

Modification History

2026-03-14: Updated the solution part as to where customers can access the Next Generation Digital Assistant

2024-06-28: Updated the title of the article, added links to JDA-related articles, and reworded some parts of the solution section. 

Related Information

KB37813 - Next Generation Digital Assistant Help Guide [juniper.net]
KB108353 - Overview and Capabilities of the Next-Gen Digital Assistant (NG DA) [juniper.net]
KB35593 - Juniper 'chat' pop-up not displayed when using Firefox browser [juniper.net]