Description

This article discusses the following syslog message and how to address it:

New CRC errors found on xfchip 1 plane 3 subport 44 xfport 11 new_count 22 aggr_count 22

Symptoms

CRC errors are found on xfchip. The message reports errors on the high-speed link between a FPC card and the associated SCB board. 

Solution

It can be either software or hardware causing the CRC errors.

  1. Collect the following output:

    request pfe execute target fpc1 command "show hsl2 statistics" <-- Take this output multiple times with at least a 5-10 sec time difference to observe any CRC errors increment.
    request pfe execute target fpc1 command "show nvram"
    request pfe execute target fpc1 command "show syslog messages"
  2. Identify which planes are reporting errors:

    show chassis fabric summary
    show chassis fabric fpcs
    show chassis fabric plane
    show chassis fabric plane-location
    show chassis fabric map
    show chassis fabric reachability
    show chassis fabric destinations
    show chassis environment cb 
    show chassis environment fpc
  3. During a maintenance window, perform the following:

    1. Reset the fabric plane by taking it offline and bringing it back online 
      > request chassis fabric plane offline 3
      > request chassis fabric plane online 3

    2. Reset/Reseat the FPC
    3. Reseat the CB
    4. Replace or swap FPC/CB with other cards in the chassis, or with spares.

Modification History

Minor changes to KB.

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