The Knowledge Base is a collection of channels containing specific types of articles:
Knowledge Base (KB): These articles contain information about troubleshooting errors, installation and performance issues, compatibility problems, and defects; recommendations and details on data to be collected while opening a case; application notes and white papers developed by support engineers.
Security Advisories (JSA): These articles provide the latest product alerts about security vulnerabilities and security patches.
Technical Bulletins (TSB): These articles include the software release notes, End of Life (EOL) / End of Support (EOS) notices, and product alerts and recalls.
Note: To get familiar with the new Knowledge Base and search, view, and subscribe to Knowledge Base articles, view the KB video (or access the PDF Guide) on the Juniper Support Portal Training and Information page.
Home Page
To access all the beneficial information within the Knowledge Base, and to subscribe to, rate, and comment on articles, you will need to log in. (Read KB9890 [juniper.net] for additional subscription details.) If you do not have an account already, go to User Registration or contact Support for assistance.
When you open an article using an article ID or via search, you will see that the article page has got a new look too. In addition to regular features, you now have the People Also Viewed section to see what other users viewed in relation to your recent searches in the Knowledge Base.
Article Page
You can expand the Affected Products section at the bottom of the article detail page to view the product categories to which the article applies and click a category to browse more related articles. In the search results, you can filter by channel type, category group, product series, and more.
Browse By Page
To browse, search, and select Security Advisories (security alerts and vulnerabilities), Technical Bulletins (product alerts and software release notices), EOL Notices and Bulletins, and the Knowledge Base articles, you have the following section:
Mobile View
The Knowledge Base is also device friendly now, letting you use your favorite device to view all our articles.
2019-12-13: New design launched.
2020-12-31: minor non-technical edits
2022-04-02: Updated information and screenshots to reflect the new Knowledge Base UI
KB9890 - Subscribe to email notifications for Technical Bulletins (TSB), Security Advisories (JSA), Problem Reports (PR), Knowledge Base (KB) articles and more [juniper.net]