We will be conducting maintenance on our Juniper Support CRM systems to better support you. During this time:

• All create/update API requests received from customers and partners (client) will be responded with HTTP 200 response (the synchronous response) and the requests will be queued and processed when the downtime ends. The client experience will be that the update to the Juniper Support CRM will be delayed. In instance of createSR request the publishSR will be received by the Client when the downtime ends.
• All query API requests received will fail and will be responded with a HTTP 400 response code. Response payload will contain a fault array with errorCode 999 and errorMessage "Error occurred while processing the request. Please retry later."

Purpose of subscribing to this KB article is to provide our clients a proactive notification on the planned downtime event.

Start of Outage – 20th April 2025– 07:00 UTC
Expected End of Outage – 20th April 2025– 09:00 UTC
Expected Duration – 2 hrs 0 mins

During this maintenance window, Juniper Global Support is fully staffed and available via the phone to handle technical or administrative issues. Juniper Global Support is available at 1-888-314-5822 or 408-745-9500, as well as local toll free numbers in most countries worldwide. A complete listing of local toll free numbers are available at - Contacting Juniper Support
 
We apologize for any inconvenience this may cause.

Note: Log in and select 'Subscribe', located on the left, to receive an email notice whenever this KB is updated.

2025-04-08: updated to reflect planned maintenance.
2025-03-10: updated to reflect no maintenance window
2025-02-19: updated to reflect planned maintenance.
2025-02-10: updated to reflect no maintenance window
2025-02-05: updated to reflect planned maintenance.
2025-01-23: updated to reflect no maintenance window.
2025-01-22: updated to reflect unplanned outage
2024-08-12: updated to reflect no maintenance window.
2024-07-29: updated to reflect planned maintenance.
2024-07-08: updated to reflect no maintenance window.
2024-06-24: updated to reflect planned maintenance.
2024-06-17: updated to reflect no maintenance window.
2024-06-05: updated to reflect planned maintenance.
2024-05-20: updated to reflect no maintenance window.
2024-05-14: updated to remove planned production maintenance
2024-05-10: updated to reflect planned non-prod maintenance.
2024-05-03: updated to reflect planned maintenance.
2024-04-25: updated to reflect no maintenance window.
2024-04-19: updated to reflect planned maintenance.
2024-02-29: updated to reflect the changes to the Case API.
2023-06-20: updated to reflect no maintenance window.