Description

Due to a parts restriction the above mentioned card has had a part depopulated on it and will not initialize on older versions of CTPOS (6.6R1 or older).
 

Symptoms

If you receive an RMA for a CTP2000-IM-8P-T1E1 line card and you are running CTPOS 6.6R1, or older, the line card will not initialize properly.    The reburning of the FPGA which is customary when installing an RMA will complete and look normal but upon reboot you will not be able to enter menu. 

These are the symptoms you will see when you login as ctp_cmd and try to enter menu:

[root@ctp_62_47 ctp_cmd 1]# menu

**********************************************
** System is Unusable. Reason(s):
**
** 1) WinPath2 initialization problem (See logs)
**
**********************************************

If you check the /var/log/messages file (as root) you will see the Winpath errors below:


Jan  1 00:06:13 ctp_62_47 ctpd:  9    Startup:  Found card 0 type T1 rev 1 with 8 ports  
Jan  1 00:06:13 ctp_62_47 ctpd:  9    Startup: Opened message queue with address 1 
Jan  1 00:06:13 ctp_62_47 ctpd:  9    Startup: Scanning for Voice Compression cards 
Jan  1 00:06:13 ctp_62_47 ctpd: 10        Adt: Voice card initialization 
Jan  1 00:06:13 ctp_62_47 ctpd: 10    Startup: Opened watchdog device 
Jan  1 00:06:13 ctp_62_47 ctpd: 10    Startup: Start checking winpath 
Jan  1 00:06:28 ctp_62_47 ctpd: 10    Startup:  @@@ Winpath problem: bitmask 0 (Winpath SW Version Mismatch)  

This article applies to CTP2008, CTP2024, and CTP2056

Solution

Upgrading to a CTPOS 7.3Rx or 9.x release will resolve this issue. 

 

Modification History

2024-08-12: Archiving this as a part of EOS Policy