Description

PTX10 and QFX10k devices may fail to boot up post software upgrade or normal reboot and will get stucked at "Wind River Linux x.x.x.x localhost console" prompt. This KB explains the Steps to resolve this issue.

Symptoms

Device does not boot up. One of the following sets of messages is displayed:

  • Console output reported in a loop:
Creating initial configuration:  ...
 
NMI ISA 60, EISA ff
I/O channel check, likely hardware failure.panic: NMI indicates hardware failure
cpuid = 0
Uptime: 7m2s
Dumping 897 out of 20437 MB:..2%..11%..22%..31%..42%..52%..61%..72%..81%..91%
Dump complete
Automatic reboot in 15 seconds - press a key on the console to abort
  • Console output:
FreeBSD/amd64 (Amnesiac) (ttyu0)
 login: Feb 12 23:13:57 jlaunchd: Registered PID 5807(transport-control): new process
Feb 12 23:13:57 jlaunchd: Registered PID 5811(nfsd-service): exec_command
Feb 12 23:13:59 jlaunchd: ipsec-key-management (PID 5870) started
Feb 12 23:13:59 jlaunchd: internal-routing-service (PID 5761) exited with status=0 Normal Exit
Feb 12 23:14:20 jlaunchd: interface-control (PID 6306) exited with status=78
Feb 12 23:14:21 jlaunchd: Registered PID 6471(sampling): exec_command
Feb 12 23:14:21 jlaunchd: sampling (PID 6471) started
Feb 12 23:14:21 jlaunchd: mpls-traceroute (PID 6319) exited with status=255
NMI ... going to debugger
###Not a panic, mastership retained
[ thread pid 11 tid 100003 ]
Stopped at      acpi_cpu_c1+0x6:        leave
db>
  • Console is pointing to Wind River console:
Wind River Linux 6.0.0.31 localhost console
 localhost login:

The exact messages can differ slightly.

Solution

Step-1 :- Power drain the device and check if the issue is resolved.

Step-2:- If power draining the device doesnot helps then perform format-install on the device . Below KB/Technical documentation links can be used for QFX10k and PTX10k

QFX10k:-https://supportportal.juniper.net/s/article/QFX10K-Procedure-to-format-install-QFX10002-72Q-device-using-a-USB

PTX10k :-https://www.juniper.net/documentation/us/en/software/junos/junos-install-upgrade/topics/topic-map/install-software-on-mx.html

If Issue persists even after format install then please contact JTAC for further assistance.

Modification History

2024-09-20 :- Modified Solution.
 

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