This article describes what should be done when Admin Connection State on Juniper Identity Management Service (JIMS) continues to display "Connection Failed" even after the Microsoft update KB3140245 [juniper.net] for Windows Server 2008 R2 has been applied.

As per System Requirements for Installing Juniper Identity Management Service , Windows 2008 R2 needs the Microsoft update ​KB3140245 [juniper.net] to use JIMS.

However, JIMS cannot establish admin connection even though KB3140245 [juniper.net] is installed. The Admin Connection State continues to display " Connection Failed " and the message " No Response from JIMS, ensure that Microsoft kb3140245 [juniper.net] is installed " is displayed at the bottom of the window.

A view of the Windows Server 2008 shows KB3140245 [juniper.net] is installed; as shown in the update history:

Additional details about KB3140245 [juniper.net] can be found at:

• Download Update:    https://www.catalog.update.microsoft.com/search.aspx?q=kb3140245 [juniper.net]
• Update Details:   https://support.microsoft.com/en-sg/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

To apply the KB3140245 [juniper.net] fix, run MicrosoftEasyFix51044.msi , which is available from Microsoft at  Easy fix  (click Download to get  MicrosoftEasyFix51044.msi)

After the update is applied, re-run the JIMS server. You can now see " Connected " in Admin Connection State.

2019-06-02: verified links.  minor formatting changes.