This article provides details about the partner user password reset policy and lists the frequently asked questions (FAQ).
As an ongoing security policy, all partner users are required to change their login password every 180 days.
Below is the notice presented to a Partner User upon login:
Juniper Networks Property-unauthorized access is prohibited. Access to the Partner Portal is restricted to active partners. Do not access or attempt to access the Partner Portal if you are not an active partner.
By accessing your company’s account ("Company Account") on the Partner Portal, you represent that you (i) are an authorized user for the Company Account; (ii) are responsible for any password configurations required by your company; (iii) are an active employee/contractor of the company; and (iv) are responsible for any actions you take on the Company Account.
Below is the notice presented to a Partner Account Set Up Administrator upon login:
By establishing an account on behalf of your company (“Company Account”), you represent that you (i) are an authorized user for the Company Account you are establishing; (ii) are responsible for any password configurations required by your company; (iii) will only permit authorized users to access the Company Account; and (iv) will delete any user accounts if such user is no longer an active personnel of your company. You agree that Juniper is not responsible for any actions taken by the company’s users.
Q: What is the new policy?
A: All partner users accessing Juniper Network Systems and Tools are required to change their login password every 180 days. This is to ensure user security with Juniper Networks.
Q: How can I change or reset my login password?
A: The Single Sign On (SSO) Login Page has a link to Reset Password. You may also click My Account at the top right hand side of the Partner Center to reset your password.
Important Note: Partner users are required to reset the password within 24 hours after confirmation that the account has been reactivated to avoid being declined again.
Q: Can I change or reset my password anytime?
A: Yes, the user can change the password or reset the password anytime. The new password is then valid for 180 days from the date of change.
Q: What happens to my Juniper Networks Login if I do not change the password within the specified time period?
A: Partner users who do not change their password within the specified time may lose permanent access to Juniper Networks resources.
Q: What should partner users do if they have access issues after their password change?
A: Partner users can contact Channel Support team based on their region for assistance. See Channel Support table below.
Q: After reading this FAQ, if I still have questions relating to this change, whom may I contact?
Q I am an existing Juniper Partner but cannot access Partner Center. I just recently changed my password within the last 6 months.A: Ensure that your password if correct. Check the article https://juniper.my.site.com/prm/s/article/Reset-Your-Password for instructions on how to reset your password. You may also access the Password Reset Tool
Partner users can contact Channel Support team for assistance.
For any Partner Center issue assistance, you may visit the Partner Assistance page , or contact Channel Support team based on your region.
2025-09-03: Updated Password Policy from 365 days to 180 days.- Removed references to email notification being sent.- Added Password Reset Tool link.
2024-09-16: Updated who to contact if Partner users encounter issues after password reset and question relating to Password Reset policy.
2024-08-01: Added SymptomsAdded Q and A on existing Partner who recently changed their password but still cannot login to Partner Center.
2019-11-14: Added instruction about resetting password at the earliest to avoid the system flipping back the status to DeclinedAdded Partner assistance link
2019-07-18: Links updated. Article reviewed for accuracy
2018-11-12: Checked article for accuracy and extended the article's reach to the Customer and Public user groups