Description

This article explains what should be done when the "Enrollment failed when communicating with cloud" error is encountered after executing the enrollment script provided on the customer Sky ATP Portal.

 

Symptoms

During the enrollment process on an SRX device, a user may encounter the following error after executing the enrollment script provided on the customer Sky ATP Portal:

Enrollment failed when communicating with cloud. Device has no license

 

Solution

  • Ensure that the procedure to generate the Sky ATP License Key is followed. See Generate Sky ATP License Key for more information.

  • Give up to 24 hours for the Juniper Agile Licensing (JAL) Portal and Sky ATP Cloud to synchronize.

Modification History

2025-09-02: Changed License Management System (LMS) to Juniper Agile Licensing (JAL) Portal.