This article provides information on who to contact regarding the return of defective part(s) from Juniper devices.
 

If you would like a confirmation that Juniper Networks has received the defective part(s) or have any questions with regard to defective returns, contact [email protected] / phone numbers 1-866-224-6192 (US), 1-508-623-0813 (Int’l), or 000-800-100-4299 (India).

You may also check the status of the RMA via Juniper Support Portal - Home (juniper.net)
NOTE: Please make sure that you have the RMA ID on hand or the Technical Case ID.

For further assistance, refer to Contact - Support - Juniper Networks

2026-02-20: Removed the Agora reference. Added Asset Recovery contact phone numbers: 1-866-224-6192 (US), 1-508-623-0813 (Int’l), or 000-800-100-4299 (India).
2025-02-27: Added the Agora link in the solution.
2023-11-03: Updated defective returns contact to asset recovery (removed reference of CCARE as a contact for RTF), Updated links to Juniper Support Portal, and Contact Support page.
2019-12-06: Updated asset recovery email alias
2019-10-17: Added related link to KB9866 [juniper.net] RMA FAQ
2019-06-10: Added note about having the RMA ID on hand
2019-02-27: Included link for checking RMA status via My Juniper

• RMA - Frequently Asked Questions (FAQ)