Description

This article describes how to reset the admin password for the Web GUI on a JSA Series device.

 

Symptoms

The admin password is lost, reset, or forgotten and administrators cannot to log in to JSA Series Web GUI using the admin user.

 

Solution

Lost, reset, or forgotten password

 

In JSA (Juniper Secure Analytics) Series releases version 2014.1 through version 2014.7, you can reset the admin user password for the Web GUI using the following steps:

  1. Log in to JSA Series console using root credentials via SSH.

  2. Reset the admin password using the changePasswd.sh command: 

[root@JSA ~]# sh /opt/qradar/support/changePasswd.sh -a
Please enter the new admin password.
Password: 
Confirm password:
The admin password has been changed. Please login to the UI with the new password and perform a deploy.

  1. Now, log in to the JSA Series device Web UI using the new password.

 

Starting with version 2014.8, you will need to restart the tomcat service after running the changePasswd.sh script.

Refer to the screenshot below:

 

Modification History

2021-02-01: Reviewed for accuracy; minor changes made in word choice