From the Juniper Support Portal you have access to:

• Create and manage support cases
• View contracts and RMAs
• View End of Life (EOL) assets
• and the ability to search Knowledge articles, Technical Bulletins, Security Advisories, cases, assets, contracts, technical documentation, and  Problem Reports (PRs) all in one place.

From Juniper Networks global search, you can access information from our following sites:

• Company
• Products & Solutions - Product offerings, data sheets
• Support-
  • Support policy, warranty information, EULAs, contact information. 
  • Along with knowledge content related to  
    • Knowledge Base (KB)  - troubleshooting information for errors, installation issues, performance issues and compatibility problems, recommendations, and what to collect when opening a case.
    • Security Advisories (JSA)  - latest product alerts about security vulnerabilities and security patches
    • Technical Bulletins (TSB) - browse the software release notes, End of Life (EOL) / End of Support (EOS) notices, and product alerts and recalls
• Documentation -
  • Library of product documentation
  • CLI, Feature Explorer, and Hardware Compatibility tools
• Training - Information on courses, Learning Bytes, Certification programs, and books available
• Partner - Content and tools for Juniper Partners
• Blogs 
• Events
• The Feed - Podcasts and videos on the latest topics
• Investors - Events, presentations, financial reports
• Newsroom - Press releases
  
  

Additionally, check 

• Elevate  for Community discussions.
• Problem Report (PR) Search - for searching bugs and problems reported for your current Junos release or planned release  (login required)

Search Tips:

• Search our sites using the global search box at the top of the page.  Search using the Knowledge Base box on supportportal.juniper.net/s/knowledge page will filter the results to Knowledge related content. 

• Log in.  There's a lot more content available behind the login.

• Type a few keywords, and let the search engine handle the rest. 

  • Use double quotes to find exact phrases
  • Use OR, NOT, NEAR expressions
  • Use ' + ' to indicate an exact match of the word. Example, +term will return results that contain term and not terminology
  • Use  ' * ' preceded by at least two characters to return all words starting with the specified characters.  Example, term* will return all words that begin with term .

• Not finding what you're looking for try these ideas:

  • Refine the filter to a site or remove filters.
  • Reduce the number of query terms. When there are three or more search terms, a partial match will occur.  Meaning all results contain at least 35% of the terms. Currently the search tool gives greater importance to terms found in the title.

• Download the handy tips posted by our Technical Documentation team:  search like a boss!     

Quick Links:

• Knowledge Base (KB)

• Security Advisories (JSA)

• Technical Bulletins (TSB) (login required)

Feedback:

We hope you found what you were looking for. If you didn't, please leave us feedback and tell us how we could improve the search experience. 

2025-03-04: minor updates to correct a broken link.
2024-12-03: Updated links to Quick Links
2024-08-12: Updated the categories from Non-technical to Portal Navigation
2022-04-02: Attached 'Search like a boss' pdf.
2021-09-10: Updated links.