This article provides information about Encryption Agreements and helps customers locate their Encryption Agreements on the Juniper website.
What is an encryption agreement?
What software is required to accept the encryption agreement prior to download?
Where is the encryption agreement located?
How often do I need to sign the agreement?
Once I agree, how long before I can download software?
I signed the encryption agreement and waited for at least 30 minutes, but I am still unable to download Junos OS. What else should I do?
An encryption agreement is a legal document that Juniper Networks is required to obtain in order to comply with U.S. federal laws before access to download the encrypted versions of software can be granted.
The Junos OS software and all products that run on it
The encryption agreement is located on the Download Software pages and available from the support home page; see Encryption Agreement.
Only once. A one-time acceptance of the encryption agreement is required.
After accepting the encryption agreement, it will take about 30 minutes to reflect the acceptance in the customer’s profile and for the Juniper self-service tools to respond appropriately.
I signed the Encryption Agreement and waited for at least 30 minutes, but I am still unable to download Junos OS. What else should I do?
Note that you must meet all requirements for software download access: A user account for the Juniper Support Portal* A serial number that is registered to your company and meets one of the following: Has an active support contract Has an active software subscription Was purchased within past 90 days (from shipment date) Is covered by Enhanced Limited Lifetime Warranty (ELLW)
Note that you must meet all requirements for software download access:
A user account for the Juniper Support Portal*
A serial number that is registered to your company and meets one of the following:
Has an active support contract
Has an active software subscription
Was purchased within past 90 days (from shipment date)
Is covered by Enhanced Limited Lifetime Warranty (ELLW)
*Note: Juniper Networks restricts software access to group e-mail addresses. For this purposes, we recommend that an individual company e-mail address should be used. If you need to create a new user account, instructions can be found in KB9946 - Create New User Login Account with Juniper Networks [juniper.net].
2024-08-12: Updated the categories from Non-technical to Portal Navigation2024-05-03: Updated Customer Support Center to Juniper Support Portal
2020-06-23: updated Encryption Agreement link
2019-10-17: Added related link to JTAC User Guide
2019-08-06: Content reviewed for accuracy
JTAC User Guide