This article directs customers to information about Juniper Networks’ support contracts and their differences.  It answers the following questions:

• What are the types of support contracts?
• When I purchase support for the following -- Core, Core Plus, ND, NDS, NDCE, SD, SD 2HR and SDCE -- What am I entitled to? What do I get with each option?

Refer to Maintenance Services page. The ' Juniper Care ' link contains a table that identifies the following services to which the Core, Core Plus, ND, NDS, NDCE, SD, SD 2HR, and SDCE contracts are entitled:

• Unlimited JTAC 24x7
• Software releases
• JSP online E-Support
• One of the following hardware replacement service levels: no hardware coverage, Return-to-factory, Next-business-day advanced replacement parts shipment, Next-business-day advanced replacement parts delivery, Same-day 4 hours advanced replacement parts delivery, Same-day 2 hours advanced replacement parts delivery and onsite technician.
• Juniper Support Insights
• Service APIs
• Software Support Evaluation Tool (SSET)

2017-12-06: Updated URL for 'Maintenance Services', and added Advanced Replacement (AR5) to the list.
2018-03-07: Added direct URL for Service types and offerings.
2024-04-08: Corrected NDD to NDS. Removed AR5. Updated the maintenance entitlements to reflect what it says in the table that is included in the document that is referred to.

• Contact Customer Care (Open a non-technical case)