Description

This article contains a collection of checklists for many of Juniper Networks products. Collecting data and logs prior to opening a case can help identify problems as well as reduce time to resolution.

Solution

Product FamilyData to Collect
ACX SeriesKB27251 - [ACX] Data Collection Checklist [juniper.net]
Apstra Fabric ConductorKB36781 - [Apstra] Data Collection Checklist - Logs/data to collect for troubleshooting [juniper.net]
ContrailKB32131 - [Contrail] Data Collection Checklist [juniper.net]
EX SeriesKB26813 - [EX/QFX Series] Data Collection Checklist [juniper.net]
ISG SeriesKB23844 - [ScreenOS] Data Collection Checklist [juniper.net]
Junos Content EncoreKB27285 - [Junos Content Encore] Data Collection Checklist [juniper.net]
Junos Evolved (EVO) - for
ACX, MX, PTX, and QFX series		KB37257 - [EVO] varlogs and system debug info [juniper.net]
JSA/STRM SeriesKB14166 - [STRM] What logs to collect before opening a STRM support case [juniper.net]
M SeriesKB22637 - [M/MX/PTX/T] Data Collection Checklist [juniper.net]
MX SeriesKB22637 - [M/MX/T] Data Collection Checklist [juniper.net]
NetScreen (NS) SeriesKB23844 - [ScreenOS] Data Collection Checklist [juniper.net]
NFX SeriesKB32229 - [NFX] Data Collection Checklist [juniper.net]

KB34979 - [NFX] Data collection for troubleshooting LTE connection [juniper.net]
NorthStar ControllerKB36119 - [NorthStar] Data Collection Checklist [juniper.net]
NSM/NSMXpressKB24982 - NSM Support tool created by JTAC [juniper.net]  
PTX SeriesKB22637 - [M/MX/PTX/T] Data Collection Checklist [juniper.net]
QFXKB26813 - [EX/QFX] Data Collection Checklist [juniper.net]
SBR SeriesKB27063 - [SBR Carrier] Data Collection Checklist [juniper.net]

KB33206 - [SBR Carrier] Generating a Level1 SIR.sh data collection to share with JTAC [juniper.net]
SRX SeriesKB21781 - [SRX] Data Collection Checklist [juniper.net]
SSG SeriesKB23844 - [ScreenOS] Data Collection Checklist [juniper.net]
Junos SpaceKB17407 - [Junos Space] How to collect error log files [juniper.net]

KB28416 - How to modify the SNMP data collection interval for Network Monitoring in Junos Space [juniper.net]
Policy EnforcerKB35696 - How to collect Policy Enforcer logs [juniper.net]
T SeriesKB22637 - [M/MX/PTX/T] Data Collection Checklist [juniper.net]
SSRKB75272 - [SSR] Data collection check list for a Session Smart Router while opening a TAC case [juniper.net]

Modification History

2024-08-30: Updated KB37257 [juniper.net] to include the other EVO product lines.
2024-08-13: removed reference of E-series from Solution & data category as it is EOS
2023-12-04: Added NFX, and additional SBR Carrier, Junos Space references 
2022-05-02:  Removed broken link.
2021-12-06: Added Junos Space & Policy Enforcer
2021-04-12: Added Apstra data collection checklist reference to the list
2020-07-30: Added NorthStar Controller product to the list
2020-06-29: Removed reference to J-Series.
2020-05-20: Fixed title of KB26813 [juniper.net] to include EX/QFX.
2019-10-29: Removed EOS products. Added related link KB23337 [juniper.net] 
2018-09-28: Added Contrail and NFX product series.
2017-04-24: Added PTX product series to the list.  Removed MAG, SA, and IDP product series from the list.<

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