Description

This article describes the issue of the Your Session has expired. Click OK to redirect to login page error message being displayed, when a customer tries to logon to JWeb of the device. Additionally, the customer is continuously redirected to the login page.

Symptoms

The following image illustrates the error message:

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Solution

This error is caused by the device not being able to create any more web-pages, which is due to the lack of storage memory on the device. You can verify this by using the show system storage command:

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To resolve this issue, you will have to clean up some space in the device. To do so, run the following command:

> request system storage clean-up

List of files to delete:

Size Date Name
.
.
130.2M Apr 20 20:21 /cf/var/tmp/junos-srxsme-11.1R4.4-domestic.tgz
144.1M Apr 20 20:17 /cf/var/tmp/junos-srxsme-11.4R1.6-domestic.tgz
.
.
Delete these files ? [yes,no] (no) yes

This will cleanup storage space and you can logon to device again.

Note : First, check whether the device has core dumps by using the 'show system core-dumps' command. If yes, save them to your local PC and attach them to the JTAC ticket for analysis and uploading to the Juniper FTP site.

If you still see the negative storage space, disk has to be cleaned manually. Most of the times, the disk space is utilized by UTM/IDP features.

In shell mode, go to " /var/db /", and execute the command " du -sh " 

root@% du -sh

If the disk space utilization is high, then check which files in that directory are using up the space.

root@% du -k | sort -nr

This command lists the files in a descinding order of the size. If a feature is presently not in use and you still see the files for that feature, you can delete the files and reboot the device.