Troubleshooting steps to get your Pulse client (Dynamic VPN client) connected to the SRX. This article is a part of the Dynamic VPN Resolution Guide: KB17220 - Resolution Guide - SRX - Troubleshoot Pulse VPN connections to SRX [juniper.net]
Symptoms:
Note: This article assumes that the Pulse client has been downloaded to the PC. If it has not or if you are not sure, refer to KB17220 - Resolution Guide - SRX - Troubleshoot Pulse VPN connections to SRX [juniper.net] .
Double-click the Pulse icon in the PC's system tray, or select Start > All Programs > Juniper Networks > Junos Pulse > Junos Pulse.
The Pulse window is displayed as follows:
If Status is 'Connected', then continue with the steps in KB17660 - Pulse client is connected, but can't get to protected resources [juniper.net] .
If the Status is 'Disconnected' (or not connected), then continue with Step 2 .
Select the Connection name in the Pulse window, and click Connect.
Continue with Step 3 .
If a window titled 'Invalid Server Certificate' or is displayed, this is normal. This is displayed if the certificate on the SRX has not yet been added to the local computer's trusted certificate store. Click on "Save settings" and Connect.
Continue with Step 4.
Enter the User Name and Password (XAuth):
In the Pulse window, expand the connection name to display the Connection Status:
If the status is 'Disconnected', the possible reasons may be the following: