This article provides information on the Juniper policy for customer data stored on hardware sent for repair or replacement via RMA.

I sent in my Juniper device for repair or replacement. Does Juniper have a policy in place to wipe or destroy my private data on the hardware?

All Juniper Networks products returned to our Repair Operations follow the Juniper standard test methodology. Our test processes are designed to erase the customer configuration, wipe the data, and set the unit to factory standard.

Our Repair Operations also utilize an additional process for products that contain removable HDD and CF that utilizes a 3x overwrite process. All RMA units reworked through the repair process are securely wiped by one or both of these processes, depending on the type of product.

2025-11-25: Article reviewed for accuracy. No changes made. Article is correct and complete.

2024-04-24: Article reviewed for accuracy. No changes made. Article is correct and complete.

2018-12-05: Article reviewed for accuracy. No changes made. Article is correct and complete.